Resort Operations Admin Assistant

Pay Rate: $19.00 an hour

SUMMARY: Greet guests, schedule appointments, process payments, and maintain the spa reception and public areas. This position ensures the smooth operation of the spa through administrative duties, including managing payroll, inventory, spa software and cleanliness, while supporting the overall guest experience. Responsible for providing a high level of guest service in accordance with department standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet guests and direct them to the appropriate areas, ensure they feel welcome
• Notify staff when their appointments arrive
• Answer phone calls, respond to emails and voicemails, and assist with general inquiries in a friendly and professional manner.
• Schedule appointments and manage the booking system using spa software, ensuring an organized and efficient flow of services.
• Handle incoming calls, answer questions regarding the property, and Spa offerings
• Promote services offered and retail products
• Process cash, credit / debit card and comp transactions for services and retail products accurately track cash and credit/debit gratuity.
• Maintain cleanliness and organization in all areas of the spa, including, relaxation lounge, locker rooms, treatment rooms, and retail areas
• Assist with laundry duties, ensuring fresh linens and towels are available for guest services.
• Perform general clerical duties such as maintain files and process mail
• Assist with processing payroll, including tracking tips and commissions for spa staff.
• Ensure all payroll, tips, and commission data is accurately entered and documented.
• Help maintain financial records related to payroll and tips distribution.
• Monitor inventory levels for retail products and spa supplies, ensuring items are well-stocked. Place orders for new products and track deliveries to maintain adequate supply levels.
• Perform regular inventory checks and update records to maintain accuracy.
• Accurately input guest services, preferences, and appointments into the spa management software.
• Keep spa service offerings up to date in the spa software, including adding new services or making changes to existing ones.
• Ensure accurate descriptions, pricing, and availability of services in the spa management system, website, and brochure.

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• 1- year previous experience in an office setting preferably in a Spa / Salon setting

Preferred:

• 1- year scheduling experience

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook)
• Excellent written, verbal and interpersonal communication skills

Abilities

Required:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to enthusiastically and professionally sell spa products and services
• Ability to speak in a clear, concise and pleasant voice
• Ability to answer a multi-line phone system in a professional and courteous manner

REQUIRED TRAINING

• Treasure Island guest service training
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk, stand or sit for long periods throughout the day
• Must have a good sense of balance, and be able to bend and kneel and stoop
• Must be able to reach and twist occasionally
• Must be able to push, pull and grasp objects occasionally
• Must have the ability to independently lift up to 25+ pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in the Spa, which includes chemicals, aroma therapy scents and nail products; May require going on the gaming, which has flashing lights, frequent loud noises and cigarette smoke
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Extensive computer use
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact