Resort Ambassador

$750 Hiring Bonus for new Team Members plus $50 in gas gift cards during our onboarding process.

Prairie Band Casino & Resort offers an attractive benefits package including medical (casino pays over 70% of premiums), Dental (casino pays 79% of premiums), and Vision. Prairie Band also pays 100% of short-term and long-term disability and life insurance of $15,000 for all Team Members.

There is a 50% employer match up to 6% on our 401(k), a profit-sharing bonus paid out multiple times a year when financial goals are met, double pay on holidays, 25¢ off per gallon of gas at our gas station, and a generous Paid Time Off policy where you can earn up to 18 days in your first year of employment!

The Resort Ambassador acts as a liaison between the guests and the resort, providing exceptional hospitality, resolving concerns, and ensuring guests have a seamless and enjoyable experience throughout their visit. The Ambassador is a key player in delivering outstanding service and maintaining Prairie Band Casino & Resort's reputation for excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for welcoming guests on property and acts as central point of contact, educating them about available services, promotional opportunities, and special events
• Provide engaging, entertaining, and inspiring guest service
• Facilitates seamless communication between guests and Player Development Department, addressing inquiries, facilitating reservations, assisting with player development efforts & events, and providing prompt assistance. Assist with Marketing events and promotions, Players Club, and Player Development as needed
• Motivates new guests to join the Players Club while cultivating relationships with current members on the gaming floor
• Acts as Brand Ambassador by promoting property Promotions and Events, programs, services, and features in a positive manner. Expert in all aspects of casino services such as promotions, events, property amenities & hours of operation
• Upholds the highest level of confidentiality and professionalism with guest and company information
• Adheres to regulatory, departmental, and company policies in an ethical manner
• Offer personalized recommendations and assistance to enhance guests' experience
• Actively identifies, acknowledges, diagnoses, and resolves guest concerns following service recovery protocols
• Collaborates with other departments to evaluate guest needs and resolve issues effectively. Escalates issues as necessary to ensure prompt resolution
• Monitor and ensure the upkeep of assigned work areas, such as but not limited to, kiosks, lobby spaces, and casino entrances, to align with resort standards
• Maintains a visible presence in assigned work areas to engage with guests, answer questions, and resolve issues and concerns.
• Communicates guest feedback and operational insights to management for continuous improvement
• Act as liaison between guests and team members, ensuring timely and effective communication
• Serves as a representative of the casino while participating in off-property functions such as charitable events, conventions & trade shows
• Other duties as assigned by department leadership

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required

• High school diploma or GED.
• 1 year in gaming operations, outside sales, telemarketing, service/hospitality or equivalent combination of education and related experience.
• Must be 21 years of age.
• Must be able to effectively demonstrate the ability to sell current promotions and events.
• Excellent guest service skills as well as interpersonal skills, with a genuine passion for serving others and ensuring each guest feels valued.
• Must be able to work both independently and as part of a team.
• Excellent organization and communications skills both written and verbal.
• Strong problem solving and conflict resolution skills.
• Must meet professional appearance guidelines as outlined in the Prairie Band Casino & Resort Team Member Handbook.
• A record of satisfactory performance and reliability in all prior and current employment.
• Must be able to work a flexible schedule which may include various shifts, weekends, and holidays.

Preferred

• Hospitality or Resort training and/or experience.
• Previous casino experience.
• Familiarity and prior experience with casino management systems.
• Computer skills with Microsoft Office Products.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations.
• Must be able to bend, stoop, reach, kneel, twist, and grip items when necessary.
• Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.
• Respond to visual and aural cues.
• Ability to read, write, speak and understand English, bi-lingual a plus.
• Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, personal computer, fax machine, and photo copier.
• Able to tolerate areas containing secondary smoke.
• Operate in mentally stressful situations.
• Must be able to meet the level two or light work requirements based on the Department of Labor Dictionary of Titles: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.