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Resolutions Officer - Kentucky

Disability Solutions

Lexington, KY

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JOB DETAILS
SALARY
$74,190–$125,909 Per Year
SKILLS
Agriculture, Analysis Skills, Coaching, Communication Skills, Consumer Loans, Customer Experience, Develop and Maintain Customers, Documentation, Driver's License, Loan Portfolio, Loans, Needs Assessment, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Regulatory Requirements, Risk, Risk Analysis, Risk Management, Strategic Planning, Time Management, Training/Teaching, Vehicle Driving, Willing to Travel
LOCATION
Lexington, KY
POSTED
4 days ago
Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences. Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 13 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do. SCHEDULE: Full Time, Onsite TRAVEL REQUIRED: 50% - 75% COMPENSATION: $74,190.00 to $125,909.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class. About Our OpportunityThe Resolutions Officer serves the Association's internal and external customers by managing and servicing assigned accounts that are substandard classified. The primary goal of the Resolutions Officer is to assist a borrower in returning to viability or assist in exiting the lending relationship if viability is not possible. Resolutions Officers work with customers to evaluate the financial position and facilitate servicing options on accounts where viability is attainable. This role applies solid functional knowledge and sound judgment to deliver dependable, high-quality work with minimal direction. Team members at this level manage moderately complex responsibilities, balance priorities effectively, and contribute meaningful insights that support team and functional performance. They are trusted to navigate varied situations, identify improvement opportunities, and operate with increasing autonomy.How You Will Spend Your Time
  • Manages a multi-million dollar high-risk loan portfolio, understanding customer needs and financial information to develop and execute action plans to resolve adverse accounts, return them to viability, or determine future lending relationships.
  • Partners closely with Retail, Retail Credit, and other business units to understand customer operations, proactively identify emerging risk, and establish appropriate servicing strategies.
  • Maintains strong customer communication and service standards while balancing borrower needs with sound credit administration, acceptable non accrual levels, and regulatory requirements, including Borrower Rights.
  • Analyzes and explains customer financial information, builds expertise in agricultural and residential credit, and makes well supported credit decisions within delegated authority using the Agrilytic decisioning tool.
  • Promotes proactive risk management practices by documenting action steps, coaching peers, and delivering group training focused on effective servicing of high risk accounts.
  • Manages assigned work with minimal direction delivering a high degree of accuracy, quality and timely completion.
  • Applies functional knowledge and judgment to evaluate information and make informed decisions.
  • Anticipates needs, manages competing priorities, and proactively communicates status or risks.
  • Supports process improvements by identifying gaps and recommending practical solutions.
  • Collaborates effectively across teams to advance shared goals and business outcomes.
  • Serves as a resource to less experienced team members through informal guidance. Education & Experience
    • Bachelor's degree with 3 years relevant experience required. Mental & Physical RequirementsWhile engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our . Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law. #LI-ONSITENearest Major Market: Elizabethtown

About the Company

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Disability Solutions