Residential Support Coordinator
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Residential Support Coordinator
Requisition Number:
72716
Location:
Boulder, Colorado
City
Boulder
State
Colorado
Employment Type:
University Staff
Schedule:
Full-Time
Posting Close Date:
21-Jun-2026
Date Posted:
12-Jun-2026
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Job Summary
Job Summary
Residence Life at the University of Colorado Boulder focuses on student success through implementing innovative programs and services that promote co-curricular engagement. This position is focused on the management and implementation of Residential Support in Residence Life. Through the direct supervision of Student Staff & Leaders and the enforcement of campus policy, this Coordinator will assist in the department's implementation of residential support regarding care, crisis, and follow-up. This position is a live-on, full-time, 12-month role.
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
Who We Are
Who We Are
The Division of Student Life consists of 36 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.
Residence Life
Residence Life provides residential communities that support student success and enrich the learning experience outside the classroom. By supporting students, engaging them in the community, and effectively managing the residential environment, we create spaces where students connect with others, explore new perspectives, and grow throughout their time at CU.
What Your Key Responsibilities Will Be
What Your Key Responsibilities Will Be
Crisis Management and Student Support
- Complete follow-up with residents after incidents involving arrests, hospital transports, high-impact events, etc, to address personal and community impact.
- Support resident education around topics of Alcohol and other Drugs (AOD), safety, safe sex practices, consent, bystander intervention, and conflict mediation.
- Work with family members regarding concerns for on-campus residents and communicate all information to the supervisor as needed.
- Address and resolve bias-related incidents and ensure proper resources and support are being provided for all impacted parties.
- Support students' post-crisis response by ensuring they have support and the necessary resources.
- Maintain positive and ongoing relationships with necessary campus partners such as Student Conduct and Conflict Resolution, Student Support and Case Management, CU Police Department, Office of Victims Assistance, Disability Services, Threat Assessment and the Office of Institutional Equity and Compliance.
- Manage and delegate incoming student concerns for their area to appropriate Student Staff and Leaders.
- Assist in the management of the emergency/temporary room relocation process.
- Support Student Staff and Leaders after responding to potentially impactful events.
- Ensure student concerns and conduct cases are documented and addressed in a timely manner.
- Assist in the implementation of safety and support initiatives on identified high-impact days.
- Advocate student concerns to relevant university and campus partners as needed.
- Develop and implement strategies to minimize acts of vandalism throughout the community in collaboration with the Coordinator of Community Operations.
Student Conduct
- Serve as a student conduct hearing officer for departmental and university-level violations and pursue opportunities for student learning within community impact.
- Ensure accurate documentation, report submission, and updating via the Maxient database.
- Manage student caseload, in collaboration with Student Conduct and Conflict Resolution, and meet adjudication timeline expectations.
Human Resource Management Supervision
- Directly supervise 8 - 16 Student Staff and Leaders in multiple capacities.
- Conduct intentional performance reviews for Student Staff and Leaders and maintain ongoing accountability focused on learning and development.
- Support the department in the implementation of processes to recruit, hire, train, supervise, and evaluate highly talented, student life-focused staff at all position levels of Residence Life.
- Facilitate team meetings to disseminate information and develop staff skills.
- Hold Student Staff and Leaders accountable for meeting performance expectations, including responsibilities outlined in the Emergency Response Manual.
- Assist in the training and development for Student Staff and Leaders positions focused on crisis response and residential support in collaboration with the Residential Support Managers.
- Ensure all federal, state, university, and departmental hiring processes are followed.
- Ensure university training requirements for all direct reports are met.
- Assist direct reports in building inclusive and caring relationships with students within the residential community.
Operations & Administration
- Respond in a timely manner to outreach from constituents using all university-approved communication tools (email, phone, Teams, etc.).
- Participate in departmental committees and represent the department to the university and Boulder community as assigned.
- Assist with facility concerns in residence halls.
- Support the Assistant Director of Residential Operations by leading direct reports through move-in, move-out, break transitions, and other high-volume operational periods.
- Support Student Staff and Leaders in the facilitation of regular Health and Safety inspections.
- Assist with the opening, closing, and break transitions of the residence halls.
- Administe all fiscal processes with maximum integrity and timeliness.
- Follow all federal, state, university, and departmental budget procedures.
- Additional duties as required to support departmental needs.
- Ensure duty logs and schedules are appropriately used by Student Staff and Leaders.
Community and Student Development
- Promote an inclusive student-centered residential environment that supports the academic mission of the institution.
- Facilitate follow-up on completed roommate agreements when roommate mediations are necessary to ensure both parties are following up on what they agreed to.
- Oversee the safety and security of the residential community.
- Act as a representative of Residence Life and Student Life on campus.
- Ensure departmental goals, values, and central initiatives are being supported and implemented within your area.
- Assist in campus retention and enrollment management efforts, including participation in admissions visit events and summer orientation experiences.
Emergency Response
- While serving on-call, be available to evaluate situational needs, coordinate with relevant campus partners and leaders, and facilitate Residence Life in-person response.
- Evaluate and respond to all emergency and crisis responses within your assigned area during operating hours.
- Serve in a 24/7 on-call rotation for 9,000+ residents.
- Provide crisis management assistance and follow-up.
- Uphold departmental and university crisis response policies and procedures.
- Serve as a Campus Security Authority, assisting in reporting incident information as needed.
What You Should Know
What You Should Know
This is a hybrid work opportunity. The work schedule for this position is Monday - Friday, plus regular evening and weekend commitments. A flexible work schedule may be available. This position serves in an emergency on-call rotation that requires occasional physical response to campus on nights and weekends. This is a 12-month contract with a term limit of six years.
What We Can Offer
What We Can Offer
- The annual salary for this position is $50,000.
- Onboarding assistance is available within Student Life division guidelines.
Our outstanding benefits include:
- Paid days off: 22 vacation days, 15 sick leave days, and 11 holidays per year.
- Access to medical, vision, dental, and life insurance.
- Tuition reimbursement.
- A 10% employer contribution retirement plan.
- EcoPass for free RTD rides.
- Opportunity for career growth within the Division of Student Life and the CU Boulder campus!
Benefits
Benefits
At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.
Be Statements
Be Statements
Be genuine. Be respectful. Be Boulder.
What We Require
What We Require
- Master's Degree in a related field. (Equivalent combination of education and experience may substitute.)
- One year of relevant professional experience, or two years of relevant graduate experience such as residence life, counseling, social work, or working with college students.
What You Will Need
What You Will Need
- Strong crisis response and de-escalation skills, including the ability to assess risk and coordinate appropriate interventions.
- Effective interpersonal and communication skills, with the ability to engage students, families, and campus partners in sensitive situations.
- Collaboration and partnership-building skills across campus departments.
- Ability to maintain professionalism, discretion, and confidentiality when handling sensitive student information
- Ability to balance multiple priorities while ensuring timely follow-up and resolution of student concerns.
What We Would Like You to Have
What We Would Like You to Have
- Master's degree in College Student Development or Higher Education Leadership from an accredited university.
- Operational knowledge of technology, computer programs, and budget development.
- Experience working with student staff or leaders.
- Experience working in a college or university residential housing program.
- Proven dedication to social justice and inclusion.
- Experience with student conduct, crisis intervention, and emergency response.
- Demonstrated dedication to Residence Life's values of Safety, Resident-focused care, Responsibility, Inclusive Communities, and Development.
Special Instructions
Special Instructions
To apply, please submit the following materials:
- A current resume.
- A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.
Please apply by June 21, 2026 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Essential Services
Essential Services
This position is designated "essential services." The incumbent is required to respond to requests for work during campus emergencies (snow, wind, rain, flood and any other natural or man-made event) and report to work for his / her regularly assigned shift during emergency campus closures.
Posting Contact Information
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: Recruiting@colorado.edu
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The University of Colorado does not discriminate on the basis of race, color, national origin, ancestry, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, marital status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply. Click here for a list of ADA and Title IX coordinators. To view the Regent policy, please click here. This organization participates in E-Verify. We will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each employee's I-9 form to confirm work authorization.
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