Residential Services Unit Manager (2nd Shift) - Ebensburg Center

Residential Services Unit Manager (2nd Shift) - Ebensburg Center

Salary

$77,379.00 - $117,497.00 Annually

Location

Cambria County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-50494-30211

Department

Department of Human Services

Division

HS Ebensburg Ctr

Opening Date

05/29/2026

Closing Date

6/12/2026 11:59 PM Eastern

Job Code

30211

Position Number

00073536

Union

Non Union

Bargaining Unit

N3

Pay Group

ST09

Bureau / Division Code

00210877

Bureau / Division

Ebensburg Center

Worksite Address

4501 Admiral Peary Highway

City

Ebensburg, Pennsylvania

Zip Code

15931

Contact Name

HHS Intake Sec

Contact Email

ra-oahhsintakesec@pa.gov

• Description
• Benefits
• Questions

THE POSITION

Take on a powerful leadership role as the Residential Services Unit Manager with the Department of Human Services. This position gives you the chance to shape meaningful change for residents at the Ebensburg Center every single day. You will inspire staff, guide important programs, and help create a supportive environment where people can grow. Join a team that values purpose, teamwork, and the drive to make life better for others.

Watch this video to see how you can make a difference at the Ebensburg Center!

DESCRIPTION OF WORK

This position oversees residential programming and staff to support the daily needs and services of residents at the Ebensburg Center. It ensures strong leadership, clear communication, and consistent delivery of quality care. As a Residential Services Unit Manager, you will perform the following duties:

• Unit Leadership: Provide direction to staff, organize priorities, and oversee daily operations to maintain high quality services
• Service Monitoring: Review reports, observe care settings, and ensures quality services meet individual needs and standards
• Staff Supervision: Guide supervisors, review performance, and support effective teamwork and communication
• Training Support: Arrange and conduct staff training to strengthen knowledge and skills to enhance service delivery
• Policy Guidance: Explain policies and procedures to staff to ensure accurate understanding of expectations and guidelines
• Program Oversight: Direct the development of plans, review incident data to improve safety, and implement facility policies and objectives

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 2nd shift (3:00 PM to 11:00 PM), Monday - Friday, with a 30-minute lunch. You will work every other weekend. Your schedule may change based on operational needs.
• Overtime and travel as needed
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years professional therapeutic experience in a residential program providing rehabilitative, restorative, or habilitative care program services for individuals with a developmental disability, including two years in a supervisory capacity, and a bachelor's degree in behavioral sciences, psychology, social work, education, nursing, business, or hospital administration; or
• An equivalent combination of professional experience and training which includes two years supervisory experience in a residential program providing rehabilitative, restorative, or habilitative care program services for individuals with a developmental disability.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require medical examination.
• This position falls under the provisions of the Older Adult Protective Services Act.
• Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.

01

How many years of full-time professional experience do you possess in a residential program providing rehabilitative, restorative, or habilitative care program services for individuals with a developmental disability?

• 3 years or more
• 2 but less than 3 years
• Less than 2 years
• None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

Do you possess two or more years of full-time professional supervisory experience in a residential program providing rehabilitative, restorative, or habilitative care program services for individuals with a developmental disability?

• Yes
• No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much graduate coursework have you completed in the behavioral sciences, hospital administration, mental health or health services administration, nursing administration, psychiatric nursing, social work administration, or special education?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• 15 but less than 30 credits
• Less than 15 credits
• None

06

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

• Yes

07

WORK BEHAVIOR 1 - ANALYZES ACCIDENT AND INJURY DATA

Collects, organizes, and reviews incident and injury data from all available sources for the purpose of reducing or eliminating recurring resident incidents; and creates and implements plans for new and revised safety procedures.

Levels of Performance

Select the Level of Performance which best describes your claim.

• A. I have professional experience independently collecting, organizing, and reviewing accident and injury data including determining areas that are in need of additional safety precautions and determining areas in need of improvement.
• B. I have professional experience assisting others in collecting, organizing, and reviewing accident and injury data including determining areas that are in need of additional safety precautions and determining areas in need of improvement, or I have professional experience performing portions of this work behavior such as collecting and organizing data, or analyzing incident reports or accessing electronic databases.
• C. I have successfully completed college-level coursework related to this work behavior.
• D. I have NO experience or coursework related to this work behavior.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The type of data you analyzed.
• The actual duties you performed.

09

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

10

WORK BEHAVIOR 2 - DIRECTS AND REVIEWS PLANS

Directs the development and implementation of program plans such as individual support plans, group plans, unit plans, etc., for each assigned resident by using program observation, reports, audits, critical incident reports, etc., and reviews treatment plans, focus work groups, plans, policies, procedures, and timetables for completion to revise and implement facility policies and objectives according to applicable standards.

Levels of Performance

Select the Level of Performance which best describes your claim.

• A. I have professional experience independently directing the development and implementation of program plans, individual support plans, group plans, unit plans, etc., including determining goals and reviewing proactive assessment plans and services.
• B. I have professional experience developing and implementing program plans such as individual support plans, group plans, unit plans, etc., including determining goals and reviewing proactive assessment plans and services.
• C. I have professional experience developing or implementing program plans such as individual support plans, group plans, unit plans, etc.
• D. I have successfully completed college-level coursework related to this work behavior.
• E. I have NO experience or coursework related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The type(s) of plans you directed, developed, or implemented.
• The actual duties you performed.
• Your level of responsibility.

12

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

13

WORK BEHAVIOR 3 - EVALUATES PROGRAMS

Evaluates ongoing unit programs by compiling, consolidating, and reviewing data; conducting inspections; evaluating treatment plans, teams, or support services; and preparing program efficiency reports in order to provide feedback regarding the status of activities and initiatives to supervisory staff and to determine new goals, projects, and program objectives to improve quality.

Levels of Performance

Select the Level of Performance which best describes your claim.

• A. I have professional experience evaluating programs for individuals including compiling, consolidating, and reviewing data; evaluating treatment plans, teams, or support services; and preparing program efficiency reports to improve quality. I had the final authority to determine new goals, projects, and objectives.
• B. I have professional experience evaluating programs for individuals including compiling, consolidating, and reviewing data; evaluating treatment plans, teams, or support services; and preparing program efficiency reports to improve quality. I have made recommendations for improvement, but did not have the final authority to determine new goals, projects, and objectives.
• C. I have successfully completed college-level coursework related to this work behavior.
• D. I have NO experience or coursework related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The type(s) of programs that you evaluated.
• The actual duties you performed.
• Your level of responsibility.

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

16

WORK BEHAVIOR 4 - ORGANIZES, MANAGES, AND DIRECTS STAFF

Organizes, manages, and directs vocational, residential, therapeutic and/or other professional, technical, and/or subordinate staff, and interdisciplinary treatment teams in planning, developing, and implementing each individuals treatment program to ensure quality practices remain effective in achieving the residents and organizations program support services, goals, objectives, and outcomes.

Levels of Performance

Select the Level of Performance which best describes your claim.

• A. I have professional experience as a manager organizing, managing, and directing staff and teams as stated above including managing and directing vocational, therapeutic, and/or other professional and technical staff to implement a facility/organization-wide program.
• B. I have professional experience performing portions of this work behavior such as directing staff to implement a program for one building, a portion of a large facility, or one program area.
• C. I have successfully completed college-level coursework related to this work behavior.
• D. I have NO experience or coursework related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• The type(s) of staff that you organized, managed, or directed.
• The actual duties you performed.
• Your level of responsibility.

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov