Residential Services Supervisor

Turn your calling into a career at Baptist Childrens Homes of NC

OUR MISSION Sharing hope... changing lives.

OUR VISION To provide the highest quality of Christian services to children, adults, and families in a caring culture of measurable excellence.

FOUNDED November 11, 1885, by John Mills in Thomasville, North Carolina.

WHERE WE SERVE We serve all 100 North Carolina counties and operate locations in 30 communities throughout North Carolina, South Carolina, and Guatemala. Learn more about the ministries of Baptist Childrens Homes of NC at bchfamily.org

Job Title: Supervisor, Residential Services - Broyhill Home Location: Clyde, NC Method to apply: bchcareers.org FLSA status: Salaried, exempt

SUMMARY The Residential Services Supervisor gives assistance and direction to Cottage Parents in the areas of therapeutic discipline, working with children and families, securing food, clothing supplies, and equipment, campus church school, and community activities, regular cottage maintenance, and management. Ensuring that the agencys policies, procedures, and programs are delivered appropriately is an integral part of this position.

QUALIFICATIONS High School diploma or equivalent. Meets the general employment qualifications as outlined in the Personnel Policies of the agency. Has 3-5 years of experience in residential care or 3-5 years of experience managing 5 or more employees. Has a working knowledge of current trends in the field of residential care. Has the capacity to build and maintain relationships with Cottage Parent teams and the larger agency teams. Valid drivers license and safe driving record.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Agency

• Has a thorough knowledge of purposes, operations, and procedures.
• Has a working knowledge of the agencys structure, services, policies, and procedures for the delivery of services.
• Has a working knowledge of Baptist Childrens Homes of NCs Program of Intentionalized Services.
• Provides leadership in creating and implementing programs on campus that support and carry out the mission of the agency.
• Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within Baptist Childrens Homes BCH.
• Participates in the agencys Performance Quality Improvement PQI program as needed.

Personal Growth and Skill Development

• Maintains a positive attitude and openness to evaluation.
• Demonstrates compassion and concern for people.
• Maintains and models a standard of personal and professional excellence.
• Participates in scheduled in-service training and job-related workshops and conferences as needed.
• Handles confidential information in a professional manner.

Team Member

• Responsible for educating, training, and monitoring the work of cottage parents in the residential programs.
• Provides leadership in scheduling and carrying out an orientation program for new childcare staff.
• Plans and implements a program of continuing education and staff development for childcare staff.
• Develops and implements 90-day and annual Staff Performance Evaluations.
• Schedules and conducts regular team and staff meetings.
• Plans and implements weekly schedules.
• Manages daily cottage life.
• Determines cottage needs, approving all equipment and supplies for the cottages.
• Ensures that all cottage purchases are made in accordance with agency purchasing policies.
• Is responsible for overseeing attendance and time sheet reports for all cottage parents, with support from clerical staff.
• Monitors cottage budgets.
• Oversees requisitions for group activities, funds, group savings accounts, and student accounts.
• Monitors clothing inventories and purchases and hair care expenses for youth.
• Monitors cottage physical needs and secures timely maintenance requests.
• Works with other Administrative Personnel as needed.
• Works with other administrative staff in hosting tours, groups as they come to the campus, and scheduling visiting group activities.
• Works with staff responsible for recreational programming and supports initiatives that enhance and ensures the success of wellness programs.
• Assists administration in recruitment, interviewing, and employment of new cottage parents by presenting a positive image of Baptist Childrens Homes of NC.
• Works with Support Services in monitoring student work programs.

Job Specific

• Monitors cottage activities and gives assistance and direction to cottage parents.
• Gives assistance and direction to cottage parents in routine cottage matters.
• Gives assistance and direction to cottage parents in the area of therapeutically disciplining and working with children and families.
• Gives assistance and directions to cottage parents in the area of securing food, clothing supplies, and equipment.
• Gives assistance and direction to cottage parents in relation to campus church school and community activities.
• Gives assistance and direction to cottage parents in regular cottage maintenance and management.
• Gives assistance to Director of Support Services in structuring and implementing the student work program.
• Coordinates cottage parents work schedules and ensures adequate staff coverage in cottages.
• Works with staff in scheduling and checking out and maintaining agency vehicles.
• Sponsors and assists in the training of new cottage parents for at least the first three months of employment.
• Monitors health requirements of cottage parents, such as routine physical exams, TB tests, Hepatitis B vaccines.
• Other areas of responsibilities.
• Promotes an atmosphere of encouragement, growth, and positive approach to problem-solving, spiritual leadership, and mutual respect of children and families.
• Supports cottage staff during times when cottages are understaffed.
• Insures cottages are staffed and fills in during emergencies.
• Works a flexible schedule to facilitate campus needs in consultation with Regional Director.

Supervision

• Works under the direct supervision of the Residential and Campus Manager.
• Prepares for and participates in regularly scheduled supervisory conferences.
• Conducts 90-day and annual job performance evaluations.
• Carries out responsibilities as assigned by the supervisor.
• Keeps supervisor informed regarding current status of campus life.

EQUIPMENT

• Ability to operate standard office machines, such as copier, computer, fax, calculator, etc.
• Ability to work within Microsoft Therascribe, Outlook, Excel, and Word software programs.
• Maintains adequate equipment and supplies for the assigned department to function.

LANGUAGE SKILLS

• Ability to read, write, and complete necessary documentation.
• Ability to effectively present information and respond to questions from clients, customers, resources, and the general public.

CONTACT WITH OTHERS

• Regular contact with colleagues in all departments, as well as with outside individuals and groups, should represent Baptist Childrens Homes of NC Inc. in a positive manner.
• Contacts outside of the agency where proper handling of situations is of utmost importance, as the agencys image could be affected.

MENTAL VISUAL AUDITIORY DEMAND

• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form and ability to draw conclusions.

CONFIDENTIAL DATA

• Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day-to-day care of the children, case records, family information, medical information, psychological services, etc., which if disclosed would have adverse internal and/or external effects and could result in termination of employment.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations must be made to enable the individual with disabilities to perform the essential.
• While performing the duties of this job, the employee is regularly required to sit, talk, and hear.
• Enters and exits vehicles without assistance.
• Drives various vehicles.
• The employee is occasionally required to stand, walk, and reach with hands and arms.
• Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, usual office working conditions.