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Residential Program Shift Supervisor

Plummer Youth Promise

Salem, MA

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JOB DETAILS
SKILLS
Click Through Rate (CTR), Coaching, Communication Skills, Computer Skills, Conflict Resolution, Continuous Improvement, Dental Insurance, Detail Oriented, Driver's License, Health Insurance, Interpersonal Skills, Leadership, Medications, Needs Assessment, On Call, Onboarding, Operational Support, Operations, Operations Management, People Management, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Management, Retirement Plan, Staff Training, Team Player, Training/Teaching, Writing Skills
LOCATION
Salem, MA
POSTED
30+ days ago
Benefits:
  • 100% Employer-Provided Medical Insurance
  • 100% Employer-Provided Dental Insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Make a real difference in the lives of youth! Plummer’s Youth and Young Adult Group Residence Program is seeking a compassionate and motivated Shift Supervisor to join our team. In this role, you’ll support daily program operations, supervise Residential Counselors, and help create a safe, structured, and therapeutic environment where youth can thrive.


Available shifts:
  • Sunday through Thursday 7am-3pm
  • Sunday through Thursday 3pm-11pm
Why You’ll Love This Role


  • Make a meaningful impact by leading staff who work directly with youth
  • Use trauma-informed, strength-based approaches including Collaborative Problem Solving (CPS) and TCI
  • Be part of a collaborative, mission-driven leadership team
  • A dynamic role combining supervision, direct engagement, and program oversight
  • Full-time position with strong benefits and professional growth opportunities
What You’ll Do


  • Oversee and direct daily shift operations for the CTR Program
  • Provide supervision, coaching, and support to Residential Counselors
  • Ensure staffing ratios are met and youth are safe, supervised, and engaged
  • Maintain a clean, orderly, and structured program environment
  • Model and reinforce effective use of CPS and TCI
  • Engage directly with residents using trauma-informed practices
  • Ensure completion of required documentation, including logs, progress notes, and incident reports
  • Enter accurate progress notes for direct interventions
  • Ensure medications are administered and documented in compliance with MAP and agency procedures
  • Assist with intakes and discharges as assigned
  • Monitor program funds including petty cash and activity money
  • Participate in a rotating 24/7/365 emergency on-call schedule
  • Attend required meetings, trainings, and leadership sessions
  • Assist with onboarding and training new staff
What We’re Looking For


  • Strong leadership, communication, and interpersonal skills
  • Ability to supervise and support staff in a residential setting
  • Sound judgment, professionalism, and clear boundaries
  • Ability to remain calm and decisive in fast-paced or crisis situations
  • Commitment to youth-centered, trauma-informed care
Qualifications


  • Bachelor’s degree in a human services field (preferred)
  • 1-2 Years experience working in a residential program
  • Current MAP Certification (preferred)
  • Strong verbal, written, and computer skills
  • Ability to work independently and support others effectively
  • Ability to manage the therapeutic milieu, including working shifts if needed
Requirements


  • Valid Massachusetts driver’s license and acceptable driving history
  • Ability to ascend/descend stairs and meet physical demands of a residential setting
  • Visual and hearing acuity to perform essential job functions
Core Competencies:

Communication: Communicates clearly and professionally; shares information appropriately and follows reporting standards.
Self-Awareness & Development: Open to feedback; understands strengths and growth areas; actively pursues professional development.
Conflict Management: Addresses conflict constructively; maintains confidentiality; remains calm, open-minded, and solution-focused.
Initiative: Proactive, engaged, and motivated; contributes ideas and takes ownership of responsibilities.
Managerial Responsibility: Supports staff through supervision, feedback, and planning; identifies program needs and drives improvement.
Teamwork: Collaborates effectively; supports colleagues; makes decisions that benefit the team and program.
Managing On-Going Tasks: Manages daily operations efficiently; follows policies; demonstrates preparedness and sound judgment.
Quality Management: Demonstrates accuracy and attention to detail; seeks continuous improvement.
Leadership: Leads with confidence and integrity; motivates others; models professionalism and commitment to the mission.


Why Join Us?


  • 100% Employer-Provided Medical Insurance
  • 100% Employer-Provided Dental Insurance
  • Generous Employer contribution toward medical deductible
  • 403(b) retirement plan
  • Generous Paid time off
  • Training and professional development opportunities
  • Wellness resources
  • A mission-driven culture where every youth deserves a family
This is more than a job — it’s a chance to transform lives by helping youth stay home, go home or find home! 


Join us at Plummer and make a meaningful difference every day. Apply today!

About the Company

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Plummer Youth Promise