Overview:
Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. Must adhere to the requirements of federal registration under the SAFE Act.
Primary Responsibilities:
• Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. • Manage the training process for the Loan Counselors including program development and on-going coaching/mentoring and problem resolution. • Promote the Banks image in the marketplace through participation in various community events. • Assist in the coordination and presentation of marketing materials. • Respond to customer inquiries and complaints. • Participate in weekly management support team meetings and follow up on any issues that need to be addressed. • Keep abreast of changes and trends related to responsibilities of Loan Counselors. • Assist in the usual managerial authority concerning staffing, performance appraisals, promotions, hiring, and terminations. • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. • Promote an environment that supports belonging and reflects the M&T Bank brand. • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. • Complete other related duties as assigned.
Scope of Responsibilities:
This position assists the Residential Mortgage Sales Manager and has a sound working knowledge of the Sales Managers responsibilities in order to act as a back-up.
Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act.
Education and Experience Required:
Bachelors degree and 3 years Residential Mortgage experience,
OR in lieu of a degree,
A combined minimum of 7 years higher education and/or work experience including a minimum of 3 years Residential Mortgage experience
2 years supervisory experience
General knowledge of personal computers and software.
Education and Experience Preferred:
Excellent oral and written communication skills.
Ability to interact with all levels of personnel.
Strong interpersonal ability.
Location