Residential Life Desk Manager

Position Details

Position Details

Student Employment Enrollment Requirements Indiana State University student enrolled in at least 6 credit hours. Comments to Applicants

To be considered for this position, applicants must currently work for Residential Life as this is an elevated position for those currently in Desk Attendant or other type departmental positions.

All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: student-employment-list-of-acceptable-documents.pdf

Notice of Vacancy Number ST2500658 Job Title Residential Life Desk Manager Job Category Regular Student Job Job Type Regular Student Jobs Position Class Code 82100 Student Employee Student Pay Grade 999 Hourly Wage/Salary 13.00 Job Summary/Basic Function

Residential Life Desk Managers work to create a welcoming and inclusive environment that helps to enhance student and community development. Desk Managers train and mentor their staff on how to provide outstanding customer service and work to offer residents a wide array of community resources. Specifically, the Desk Manager is expected to role model leadership, integrity, and must possess a passion for working with undergraduate students in a residence hall setting. Desk Managers must be able to return to campus by August to begin in-person Desk Manager Training. Desk Managers must be available to be present for and assist with desk shifts and responsibilities during opening and closing of the halls or buildings unless prior approval has been obtained from your supervisor to be absent. This includes staying until Saturday at noon during all break closing periods for desk shifts and responsibilities and returning early from all breaks for desk shifts and responsibilities.

Specific Responsibilities

Support Residential Life Operations as a Desk Manager in either the Central Office Front Desk or assigned as a Building Area Desk Manager.

Work Schedule

Hour are scheduled primarily between 8:30am-4:30pm in blocks Monday to Friday.

Desired Start Date 05/18/2026 Open Date 05/11/2026 Close Date 06/11/2026 Required Relevant Education & Experience High School diploma or GED Required Field(s) of Study

N/A

Preferred Relevant Education and Experience

Needs to have served in Desk Attendant role for at least one semester

Supervisory Responsibilities This job has no supervisory responsibilities. Required Certificates, Licenses and Registrations Other Required Certificates, Licenses and Registrations Preferred Certificates, Licenses and Registrations Preferred Other Certificates, Licenses and Registrations Knowledge, Skills and Abilities Able to adapt to change, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Excellent leadership skills, Excellent public speaking skills, Professional demeanor, high energy, dynamic personality and excellent communication and interpersonal skills, Proven verbal and written communication skills, Willing to interact with students, Willing to work extended hours during events and peak seasons, when required, Work effectively with a diverse community Other Knowledge, Skills and Abilities NCAA Guidelines

All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.

No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.

Job Duties

Essential Duties and Responsibilities

• Providing excellent customer service
• Collaborate with the Assistant Director of Desk Operations, Area Coordinator, Hall Coordinator, Assistant Hall Director of the Residence Halls
• Attend student staff meetings at the request of supervisors
• Monitor and restock all desk materials as needed to ensure successful desk operations
• Document situations where Desk Attendants fail to follow policy, and report these issues to supervisors
• Assist in the Desk Attendant recruitment, interviewing, hiring, training, and evaluation process.
• Coordinate the Desk Assistant shift schedule to ensure full shift coverage
• Ensure that all Desk Attendants are properly trained and able to provide for a high level of security at the front desk
• Ensure that all Desk Assistants follow and abide by established rules and expectations to successfully operate the desk
• Responsible for having a total of 15 scheduled work hours. There may be times when you have to cover a missed shift or be called to help find a cover, if you cover a missed shift you will be paid for that shift. If you are called because a staff member doesn't report to work
• Oversight and mentorship for Residential Life Desk Attendants
• Assist with and create training materials for Desk operations
• Regularly conduct key audits and maintain accurate key records
• Regularly conduct package and mail audits
• Create desk schedules and assist with scheduling desk coverage
• Hold accountability conversations with desk attendants and peers
• Create a welcoming environment to the hall using excellent customer service
• Maintain positive working relationships with students, staff, guests, and the public
• Perform basic administrative work as requested by supervisor, or Graduate/Professional staff
• Log pertinent communications received by staff that impact the processes, community, or behaviors of the team
• Document policy violations and contact proper professionals (followed by filling out paperwork such as logging communications or providing an incident summary as needed or requested by supervisor)
• Follow lock-out key process (includes distribution, contacting supervisors or other staff as defined by protocol)
• Log mail according to dictated protocols
• Contact appropriate response team members as needed (i.e. RA on Duty, Public Safety) according to outlined Residential Life processes
• Keep in contact with supervisor, notifying them of any pertinent information that impacts the desk or community
• Maintain departmental dress code as verbalized by Residential Life
• Maintain confidentiality of information passing through the desk, only sharing all information with your supervisor and other designees as identified during training.
• Organize process of checking in and out desk equipment and supplies (vacuum, games, tools, etc.)
• Secure identification when taken as part of loaning supplies or equipment
• Submit and approve hours appropriately through timekeeping system (i.e. Kronos clock-in and clock-out)
• General office responsibilities including, but not limited to, filing, answering phones, greeting visitors, deliveries, record keeping, and other duties as assigned.

Career Readiness Competencies

o Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in the process, and may demonstrate originality and inventiveness.

o Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.

o Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict.

o Digital Technology: Select and use appropriate technology to accomplish a given task. The individual is also able to apply computing skills to solve problems.

o Leadership: Leverage the strengths of others to achieve common goals, and use interpersonal skills to coach and develop others. The individual is able to assess and manage his/her emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work.

o Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.

o Career and Self Development: Identify and articulate one's skills, strengths, knowledge, and experiences relevant to the position desired and career goals, and identify areas necessary for professional growth. The individual is able to navigate and explore job options, understands and can take the steps necessary to pursue opportunities, and understands how to self-advocate for opportunities in the workplace.

o Equity and Inclusion: Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions. The individual demonstrates openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people and understand individuals' differences.

Career Competencies

Competency: Leadership Competency: Professionalism/Work Ethic Competency: Digital Technology Competency: Teamwork/Collaboration Competency: Critical Thinking/Problem Solving

Applicant Documents

Required Documents

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you currently in good academic standing with the University?

• Yes

• No

• • Are you currently in good conduct standing with the University?

• Yes

• No