Residential Leasing Specialist

POSITION:                                    Residential Leasing Specialist

REPORTS TO:                              Certified Property Manager  

STATUS:                                        NON-EXEMPT

QUALIFICATIONS/SKILLS/EDUCATION:

• High school diploma, GED, or equivalent required
• Sales, Marketing and/or Customer Satisfaction experience preferred
• Familiarity with general office equipment including computers, printers, and multi-line phone systems 
• Understanding of leasing contracts and fair housing laws preferred
• Proficient Computer Skills including use of all Microsoft Office applications
• Property Management System experience preferred
• Good analytical and problem-solving skills
• Ability to be a team player and build and maintain trusting relationships 
• Driver’s License including clean driving record

JOB RESPONSIBILITIES:

• Provides current and/or prospective residents, owners, vendors and team members with the best possible customer service to retain residents and lease properties.
• Discovers, engages, and advances each prospect and follow up until they have set an appointment, found a home within our portfolio, or decided not to move.
• Always display a high level of integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.
• Handles incoming leads by phone, email, and online chat.
• Provides information regarding specific properties as well as services offered with the goal of generating leases for the sites.
• Logs all activity into company provided databases (AppFolio, Google Drive, Excel, etc) in a timely and in an accurate manner.
• Accurately communicates the benefits and features of the property portfolio.
• Stay up to date with all promotions/leasing incentives while gaining knowledge of properties and owners.
• Provides accurate information to residents, prospects and owners in a courteous manner and fills all reasonable requests or requirements.
• Works as a support for all departments, especially property services and management.
• Maintains company’s customer service and sales standards.
• General office duties include greeting visitors, receiving mail and deliveries, organizing and light cleaning.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

• Duties include typing, writing, answering phone and email etc.
• Ability to speak accurately and clearly.
• Able to hear average or normal conversations and receive ordinary information.
• Average, ordinary visual acuity is necessary to prepare or inspect documents.
• Sedentary work, sitting most of the time.
• Ability to lift and move up to 50 pounds when necessary

WORKING CONDITIONS:

• Travel between locations will be required.
• Work is performed indoors with minimum levels of noise.

 BENEFITS

·        Company Provided Vehicle with Gas 

·        Company Cell Phone

·        Competitive Pay

·        Paid Time Off (PTO)

·        Paid Holidays 

·        Simple IRA Retirement plan

·        Employee Assistance Plan (EAP)

SCHEDULE

·        Monday thru Friday

Some Saturdays

·        After Hours Availability