Residential Hvac Service Technician

A-Star Heating & Air Inc. has been a trusted leader in the home services industry since 1996, serving the Dallas–Fort Worth area with pride. We specialize in providing top-quality plumbing, electrical, heating, ventilation, and air conditioning solutions, always aiming to deliver honest and high-quality work that exceeds our clients' expectations.

Summary

Residential HVAC Selling Technician

The Residential HVAC Selling Technician plays a vital role in delivering exceptional HVAC services—including maintenance, diagnostics, and repairs—while identifying opportunities to enhance customer comfort through system upgrades, replacements, and service agreements. This position combines technical skill with customer-focused communication to educate homeowners and provide solutions that fit their needs.

Key Responsibilities

• Technical Service: Perform thorough maintenance, diagnostics, and repairs on residential HVAC systems including heating, cooling, and ventilation equipment.
• Needs Assessment: Evaluate customers’ HVAC systems during service calls to identify opportunities for improvements or replacements.
• Proposal & Quoting: Prepare and present clear, detailed proposals and quotes that explain the benefits and value of recommended solutions.
• Customer Education: Inform homeowners about system operation, energy efficiency, and maintenance options to empower informed decisions.
• Relationship Management: Build trust with customers by providing reliable service and professional follow-up, encouraging long-term relationships.
• Documentation: Accurately record all service activities, sales conversations, and customer feedback using company software such as ServiceTitan.
• Team Collaboration: Work closely with sales and installation teams to ensure smooth handoffs and customer satisfaction throughout the service process.

Qualifications & Requirements

• Experience: Minimum 2-3 years of residential HVAC service experience with some exposure to sales or customer-facing roles.
• Certification: EPA Type II or Universal Certification & AC/Refrigeration Tech Registration on TDLR is required.
• Skills: Strong technical knowledge of HVAC systems; excellent communication and interpersonal skills; ability to identify and act on sales opportunities with professionalism.
• License: Valid driver’s license with a clean driving record.
• Physical Requirements: Able to lift heavy equipment, work in confined or elevated spaces, and perform physically demanding tasks.

If you’re a technically skilled HVAC professional with a knack for educating customers and closing smart sales, join our team at A-Star Air Conditioning & Plumbing and grow your career while delivering comfort to homeowners.