Residential CRS Manager: Guilford

Position Purpose

The Residential CRS Manager is responsible for the overall operations of the Continuous Residential Support (CRS within Benhaven). This includes ensuring effective staffing, adhering to all DDS policies & procedures relating to IP, and regulatory requirements, and the implementation of high-quality, person-centered supports for residents. The Residential CRS Manager upholds Benhaven’s standards while fostering a safe, supportive, and engaging living environment for individuals served.

Locations:

• Guilford 3 Bed CRS

Schedule:

• 37.5 Hours a week

Key Responsibilities

Staffing & Supervision:

• Develop a strong and supportive team,
• Works closely with the RN and Behaviorist,
• Interview, hire, and retain qualified staff following Benhaven's hiring procedures,
• Create and maintain a consistent and adequate staffing schedule (FT, PT, per diem),
• Develop a pool of trained per diem staff,
• Provide house-specific and Relias-based training; ensure timely completion,
• Monitor and support staff performance through regular feedback and coaching,
• Develop and manage a staff evaluation schedule,
• Conduct regular supervision and ensure each staff member understands their job role and the people they are supporting,
• Maintain documentation of staff meetings, evaluations, and progressive discipline as needed,
• Post and maintain accurate staffing schedules (Master, Planned, and Actual).

Home Operations & Safety

• Ensure home, yard, and vehicles are clean, safe, and well-maintained.
• Implement and monitor systems for cleanliness, maintenance, and emergency preparedness.
• Ensure current evacuation plans are available and understood by all staff.

Policy & Documentation Compliance

• Maintain up-to-date records in accordance with Benhaven policies and DDS regulations.
• Ensure all required policy manuals (Employee Handbook, DDS Policy Manual, Residential Practices and Procedure Manual) are accessible in the home.
• Provide policy training and guidance to staff using these resources.
• Ensure Therap documentation is completed and at Benhaven standards.

Financial Oversight

• Ensure financial record keeping and documentation follow Benhaven policy and procedures
• Utilize online payroll systems to verify and manage staff hours,
• Monitors and stays within the home budget,
• Manages Overtime and staffing allotted hours,
• Review individual personal finances that are budgeted bi-weekly and analyze income/expense reports,
• Manages and is responsible for petty cash and credit card purchases,
• Provides oversight regarding all individual expenditures in the home.

Individual Plan (IP) Management

• Ensures the individual is heard and has a voice at all team meetings,
• Ensure all meetings and reports are person-centered and driven by the individual.
• Oversee the development, implementation, and timely documentation of each resident's IP.
• Ensure assessments (e.g., LON, behavioral, clinical) are completed as required.
• Conduct IP meetings and collaborate with interdisciplinary teams, including families.
• Write reports (quarterly, 6-month reports for Team meetings)
• Ensure all program plans, strategies, and interventions are implemented and reviewed for effectiveness,
• Coordinate staff training on each individual’s IP goals and support needs.

Quality Improvement and Assurance

• Track and report on behavioral programs, restraint use, and medication-related data monthly,
• Hold resident meetings at least twice per year,
• Lead team-based decision-making to improve programming and implement changes,
• Ensure timely progress reports and proper documentation in all resident records,
• Support and supervise advocates in reporting and documentation processes,
• Oversee submission and review of programming through the PRC in accordance with timelines,

Communication & Collaboration

• Maintain consistent, professional communication with families, providers, and external stakeholders,
• Document and distribute meeting minutes, decisions, and action plans,
• Respond promptly to all urgent or time-sensitive requests,

Resident Life & Service Coordination

• Ensure that each resident has a daily schedule that reflects their preferences, interests, and IP goals,
• Oversee medication administration, transportation, household routines, and resident activities,
• Ensure access to and coordination of medical, dental, psychiatric, social, and dietary services,
• Monitor implementation of recommendations from healthcare professionals and document outcomes,
• Ensure quarterly updates are provided for medical, psychiatric, educational, and employment services.

Qualifications

• Bachelor's degree in Human Services, Psychology, or related field preferred,
• Minimum of 3 years of experience in a residential or human services setting, with 1–2 years in a supervisory role,
• Strong knowledge of DDS regulations, licensing requirements, and best practices in residential support,
• Ability to manage staff, resolve conflicts, and lead a team effectively,
• Excellent organizational, communication, and documentation skills,
• Proficient in Microsoft Office and electronic health record systems,
• Valid driver’s license and ability to travel between locations as needed.

Work Environment

• The position is based within a residential CRS setting, requiring flexibility to respond to issues outside of regular business hours.
• May require participation in an on-call rotation.

Equal Opportunity Employment

Benhaven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and individuals we support.