At Hope Network, the Residential Assistant Supervisor II plays an important leadership role within our residential rehabilitation programs. This position partners closely with the Residential Supervisor to help oversee daily operations, support direct care staff, maintain compliance standards, and ensure residents receive high-quality care in a safe and structured home environment.
This role is ideal for someone with residential or human services leadership experience who enjoys mentoring staff, problem solving independently, and remaining actively involved in resident support. The Residential Assistant Supervisor II serves as an extension of leadership coverage within the home, helping provide supervision and operational support outside of the Supervisor’s standard working hours.
Support the Residential Supervisor with daily residential program operations
Assist with staff scheduling and maintain appropriate staffing coverage
Help hire, onboard, train, mentor, and support direct care staff
Monitor documentation and ensure compliance with AFC, CARF, and program standards
Coordinate resident medical appointments and communicate follow-up care needs
Participate in patient care meetings, annual reviews, and family conferences
Monitor the home environment for safety, maintenance, and regulatory concerns
Respond to urgent resident, staffing, or safety situations as needed
Provide direct resident care and participate in the program’s staffing ratio
Participate in on-call rotation and provide leadership support outside standard business hours
Support employee coaching, performance feedback, and staff engagement initiatives
Associate’s degree in Human Services or a related field plus at least one year of experience in a human services setting; OR
Minimum of two years of experience in a residential-based supervisory role
Previous experience working in a traumatic brain injury (TBI) setting preferred
Strong leadership, communication, and independent problem-solving skills
Ability to respond appropriately to medical and behavioral situations
Experience training, mentoring, and supporting direct care staff
Valid driver’s license with an acceptable driving record
Ability to obtain Brain Injury Fundamentals certification within 18 months
At Hope Network we are committed to creating meaningful opportunities for both the people we serve and the employees who support them. Our residential leadership teams play a critical role in providing compassionate care, supporting staff development, and helping residents achieve greater independence and quality of life.
If you are passionate about leadership, resident care, and making a difference within a mission-driven organization, we encourage you to apply.