Administrative Skills, Business Plan, Customer Relations, Customer Satisfaction, Customer Support/Service, Microsoft Office, Microsoft Product Family, Operations, Operations Management, Order Picking/Packing, Presentation/Verbal Skills, Record Keeping, Recycling, Safety Compliance, Safety/Work Safety, Time Management, Writing Skills
Who Are We?
JP Mascaro & Sons is a locally owned and operated private family-owned company who has been experiencing record growth and success. In 1964, it started with one truck. We have grown into one of the largest most successful fully integrated solid waste companies serving the mid-Atlantic area. We started with a business plan 1964 that remains unchanged today: serve your customers well, treat your employees as family, and work hard.
Come Join Our Family!
We are seeking a Customer Service Representative at our Lehigh Valley Division, located in Allentown, PA. This position coordinates closely with the trash and recycle Route Supervisors, and drivers to ensure the orderly and efficient dispatch of transportation assets to ensure prompt and efficient execution of the daily scheduled routes. Ensures all crews complete their daily assigned routes, and coordinates special pick-ups and missed pick-ups, should they arise.
What You Will Do:
- Monitor, enter, and update customer service calls throughout the day.
- Communicates with drivers and notes start times and estimated completion times, ensuring crews stay on schedule.
- Operate technology to receive and relay information to trash and recycling crews.
- Stay in periodic contact with crews throughout the day on a set schedule to keep abreast of any issues that may affect daily production.
- Maintain a communications log listing deliveries and pulls, problem stops, equipment problems and breakdowns, service issues, and any other pertinent information regarding the operation per the contract.
- Track and update hours of service as crews complete their daily assignments and reports daily to the operations manager.
- Communicate with customers regarding special pick-ups, questions, issues or complaints, if any.
- Reports to route supervisors and/or operations manager regarding any issues that impact the production of the route.
- Responsible for creating and summarizing daily operational reports, and any other reports as required.
- Immediately informs management of any accident or safety/compliance concerns.
- Calls each truck twice daily with the "Be Safe" message for the day. Must keep a record of all calls on the log form.
- Reports any customer relations issues, if any, to the general manager.
- Other administrative duties as assigned.
You Have:
- Two (2) years Customer Service experience required
- Proficiency in Microsoft Office products required
- A strong customer service focus and excellent customer service skills
- Excellent oral and written communications skills and the ability to carry out oral and written instructions.
- Ability to establish and maintain professional working relationships with co-workers, employees, managers, officials, and the general public.
Typical Work Shift:
- Monday - Friday
- 8:00am - 4:30pm
- Some weekend work may be required
- Some earlier start times may be required
We Offer:
- Competitive Salary
- Health Insurance
- Life Insurance
- 401K with Company match
- Eligible for Annual Bonus
- A fun, family environment
- and much more!!
For over 40 years, our motto has been "If it's service, it's us". We cannot meet the goals of our company if we do not satisfy our customer's needs first. Our existence is dependent upon them. Our employees are our greatest asset. We invest in the growth and success of our employees.
For more information about J.P. Mascaro & Sons, please visit our website at www.jpmascaro.com.
An Equal Opportunity Employer! We prohibit discrimination and harassment of any kind based on age, race, color, sex, gender, gender preference, sexual orientation, national origin, religion, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local, state and federal laws.
We make reasonable accommodation for individuals with disabilities to apply for employment. Contact the Human Resources Department ONLY if you wish to request an accommodation.
J
J.P. Mascaro & Sons
From a one truck operation in 1964, J. P. Mascaro & Sons, a privately owned and locally based company, has grown today into one of the premier solid waste service companies in the country, successfully competing against the large national public companies.
The patriarch and matriarch of the Mascaro company are the late Joseph P. Mascaro, Sr. (“Joe Sr.”) and Ida Angelillis Mascaro. Joe Sr. was the son of Francesco A. Mascaro, Sr. and Felicia Pagnotta Mascaro, from Serrastretta, in the Catanzaro Province, Calabria Region, and Ida was the daughter of Michael Angelillis and Mary DeLora Angelillis from Monte Sant’Angelo in Foggia Province, Puglia Region.
Joe Sr. and Ida married in 1942 and had six children: Rose, Joe, Jr., Francesco, Louis, Michael and Pasquale. After originally settling in Ambler, Pennsylvania, the couple moved to Trooper, in Montgomery County, where Joe Sr. started the family business.
Joe Sr. started J. P. Mascaro & Sons with one truck and one contract – the General Electric Aerospace Center in King of Prussia, Pennsylvania. His business plan was simple and straightforward: Serve your customers well, treat your employees as family, and work hard. Early on, Joe Sr. declared the J. P. Mascaro & Sons Company Motto to be: “If it’s Service, it’s Us!” a motto which remains unchanged today.
With the business seeds planted by Joe Sr. and with the help and hard work of his five sons, Joe Jr., Frank, Lou, Mike and Pat, J. P. Mascaro & Sons flourished and grew, procuring business in the municipal, governmental, commercial, institutional and industrial sectors.
Upon Joe Sr.’s death in 1981, J. P. Mascaro & Sons had a firm business foundation that enabled the five Mascaro brothers to further grow the business into what it has become today, a fully-integrated waste service company in the Mid-Atlantic region that competes in all sectors of the business, that has 17 operating divisions, 850 employees, and 400 trucks; that owns four DEP-permitted landfills and three DEP-permitted transfer stations, that operates three large-volume recycling facilities with a fourth modern single-stream recycling facility being constructed, and that owns and operates one of the largest compost facilities in the country.
While J. P. Mascaro & Sons is today a company that has facilities, infrastructure, resources, capabilities, and expertise equal to those of the large national waste companies, it still has the dedication, commitment and family feel of the local company Joe Sr. started in 1964. J. P. Mascaro & Sons’ continued success and growth is, today, in the hands of a Third Generation of Mascaros that are manning key company positions in Operations, Sales, Human Resources, Customer Service, Engineering, Facilities Management and Environmental Compliance, and it is they who will successfully lead J. P. Mascaro & Sons deep into the 21st Century and who will perpetuate the core values upon which Joe Sr. and Ida based their family business.
The core corporate philosophy of J. P. Mascaro & Sons has always been and continues to be that it has a commitment to its customers, its employees, and the community. Many Mascaro employees have worked for the company for decades and are an integral part of the family business. And as it relates to community involvement, J. P. Mascaro & Sons has a long and deeply-rooted history of quietly and substantially supporting a broad array of community programs, events and organizations. As a family business, the company views such support as a corporate responsibility and as being consistent with its philosophy of operating as “Your Friend in the Community.”
J. P. Mascaro & Sons is particularly proud of its company-initiated “RESPECT Program” which each year is presented in schools to more than 50,000 elementary school children, and which is a fun-filled interactive program designed to remind children of the importance of respect in their lives, for themselves, for others, and for the environment. As part of that program and others, Mascaro has made a 10 million dollar commitment to education over the next five years.
It has been 50 years since Joe Sr. started J. P. Mascaro & Sons on its way with one truck. His sons, Joe Jr., Frank, Lou, Mike and Pat, have carried on the family business and it has thrived. The Third Generation of Mascaros is now in place to continue and advance what has been passed on to them by their grandfather and fathers. No one can say with certainty what will happened 50 years from now in 2064, but there is a real good chance that, at that time, the Fifth Generation of Mascaros will be proudly operating the “Family Business” that Joe Sr. started in 1964.
100 to 499 employees
http://www.jpmascaro.com/