Billing, Communication Skills, Construction, Construction Projects, Credit and Collections, Customer Experience, Customer Relations, Documentation, Insurance, Operations, Organizational Skills, Residential Construction, Sales Closing Skills, Sales Management, Training/Teaching
Who are we? Feel free to check us out: https://www.instagram.com/servproteamwall/?hl=en
SERVPRO Team Wall is seeking a Residential Account Manager (RAM) to manage residential mitigation and construction projects from lead to close. This role focuses on delivering concierge-level service by guiding customers through estimates, contracts, project updates, and final closeout.
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Commission: $55,000-$60,000 base plus commission!
Key Responsibilities:
- Convert residential leads into signed contracts
- Serve as the main point of contact for customers, adjusters, and internal teams
- Deliver and explain estimates, follow up with customers, and close sales
- Provide regular project updates and ensure top-tier customer experience
- Support invoicing, collections, and documentation as needed
- Collaborate daily with Operations, Estimating, and Intake teams
What We’re Looking For:
- Strong communication, presentation, and organizational skills
- Ability to balance customer needs with internal processes
- Knowledge of restoration, insurance, or construction industries a plus
- Solution-driven mindset with patience, urgency, and professionalism
- Ability to attend daily/weekly team meetings and occasional travel
Company Benefits:
- 401k +matching
- Medical/Dental/Vision
- Generous PTO policy
- Training & Development
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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SERVPRO Team Wall - 9695