Resident Services Manager - Manassas, VA

Management Services Corporation (MSC) is a leading property management firm with conventional apartment and townhome communities throughout Virginia, and one of The Caton Companies. We are seeking a Resident Services Manager for our Westgate Apartments and Townhomes property in Manassas, Virginia. The work of The Caton Companies is work that matters to our communities and to society. At MSC, we take our jobs seriously and work hard, but we like to have fun in the process.

The perfect Resident Services Manager is a top notch super hard worker who loves to go above and beyond to make an impact...for our highly valued residents and for our staff and Company. You've got to be organized, and you've got to LOVE working with some pretty awesome people. Our residents rock, and we want to make sure their experience at Westgate is a great one!

We are growing, and we'd love to take you along for the ride. When we grow, you grow...we'll do our best to make sure of that.

Summary/Objective

The Resident Services Manager is responsible for handling all current resident processes or concerns, including all related

administrative work involved in the coordination of Resident Services.

Essential Functions

• Reviews delinquency accounts and facilitates collection process, including the service of late, eviction, and small balance notices.
• Coordinate with attorney's office for filing all judgments, writs, and notices of satisfaction. Appear in court as a witness on the property's behalf as required.
• Maintain delinquency and bad debt tracking systems.
• Responsible for completing and monitoring all aspects of the property's Rent Relief program.
• Perform all tasks related to delinquency collection and required legal tasks.
• Assist Property Manager prepare reports about property performance, data summaries and trends (weekly delinquency report, variance and quarterly reports).
• Perform routine inspections of the property. Monitor the community's appearance and oversee those resident violations are addressed or repairs completed. Complete monthly inspection reports.
• Address all resident issues in a prompt and professional manner. Investigate/resolve complaints, enforce community rules.
• Update and maintain inventory of all office and leasing forms, equipment and supplies.
• Process security deposit returns.
• Oversee pest control (preventative & other scheduling and billing)
• Directly oversees front desk position and their assigned daily tasks. Responsible for covering position when needed. Reception area must always be professional, orderly, neat, clean and inviting.

Position Type and Expected Hours of Work

This is a full-time position; typical work hours and days are Monday - Friday 8:30 a.m. - 5:30 p.m. and some Saturdays.

Travel/ Driving

Occasional need to utilize personal transportation to inspect apartment property and surrounding neighborhood, make trips to bank and also visit corporate office.

Required Education and Experience

High School Diploma or equivalent Some marketing, sales or customer service experience normally acquired by some work experience.

The Caton Companies offer 401(k), excellent medical/dental coverage, Paid Time Off (PTO), holiday pay, as well as many other benefits.

Equal Opportunity Employer

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