Brokerage, Commercial Real Estate, Construction, Customer Support/Service, Establish Priorities, Financial Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Organizational Skills, Problem Solving Skills, Project Tracking, Property Management, Real Estate, Reimbursement, Time Management, Vendor/Supplier Planning
Resident Services Coordinator
Alden Towers - Detroit, MI 48214
Overview
Position Type Full Time Category Admin - Clerical
Description
We are seeking a Resident Services Coordinator to join our maintenance team and support the overall resident experience within our community.
Join a growing organization made up of dedicated, hardworking, and self-motivated professionals. As a successful and innovative company, we recognize that our employees are our greatest asset. If you thrive in a fast-paced environment, enjoy solving problems, and are committed to delivering exceptional customer service, we encourage you to explore this exciting career opportunity with our team.
Responsibilities include, but are not limited to the following:
- Provide accurate, valid, and complete information pertaining to all requests from the submittal process through the completion
- Prioritize and resolve maintenance issues in a timely and accurate fashion
- Place service calls as required or directed by the manager
- Maintain broad knowledge of company processes, procedures, and policies
- Track and follow up on all outstanding work orders while providing exceptional customer service
- Coordinate maintenance requests for tenants.
- Prioritize schedules of maintenance staff.
- Utilize property management software system to log and track work order requests.
- Follow up with residents to ensure timely response and resolution of related issues.
- Scheduling vendors for unit turns
- Gathering bids from vendors for multifamily management for projects around the community
- Walkthroughs of completed units to verify they are market-ready
- Walkthroughs of moved-out units to determine the work that needs to be completed by unit turn vendors
- Any other duties as assigned by management.
Qualifications:
- High School Diploma or equivalent education required
- Qualified candidates must have a minimum of 1-2 years of experience in a customer service-oriented role and have a great phone personality
- Must be proficient in Microsoft Office programs including Excel, Word, and Outlook
- Candidates should also be well organized and enjoy problem-solving
- Experience and/or knowledge in Yardi is preferred but not required.
Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.
Qualifications
We are Friedman Real Estate ____________________________________________________________________________
As one of the largest privately held full-service commercial real estate organizations in the nation, Friedman Real Estate provides clients with a single point of contact for the full range of Advisory, Property Management, Multi-Family, Brokerage, Financial, and Construction services that it offers.
Friedman manages more than 200 commercial properties encompassing more than 18 million SF and more than 15,000 apartment homes throughout the United States. Friedman's brokerage team has over 600 current listings with more than $22.5 billion in closed transactions. As owners and managers of commercial property for over 35 years, Friedman understands what it takes to achieve results that maximize their clients' objectives
Recognized as one of Detroit Free Press's Top Workplaces
Friedman Benefits
We offer a wide range of benefits to our employees consisting of:
- Blue Cross Blue Shield health insurance plans
- Delta Dental
- Vision
- Pet Insurance
- Company paid life insurance along with life insurance buyup
- 401(k) Match
- Company paid Long Term Disability after 2 years of service
Friedman Perks
- Continuing education reimbursement benefits
- Referral bonuses for new employees and new business
- Recognition program
- Three tier PTO plan
- Paid Parental Leave
- Training seminars for leadership and professional development
- Friedman Swag
F
Friedman Management
As one of the largest privately-held full-service commercial real estate organizations in the nation, Friedman Integrated Real Estate Solutions provides clients with a single point of contact for the full range of Advisory, Property Management, Brokerage and Construction services that it offers.
Friedman manages more than 140 commercial properties encompassing more than 16M SF and more than 10,000 apartment homes throughout the United States. Friedman's brokerage team has over 800 current listings with $10 billion in closed transactions. As owners and managers of commercial property for 30 years, Friedman understands what it takes to achieve results that maximize their clients' objectives.
For more information, please visit:
www.friedmanrealestate.com
Friedman Integrated Real Estate Solutions provides superior service and pursues excellence within an environment that promotes collaboration, communication, a sense of urgency, innovation and value creation. While we gain efficiency and quality through the use of the latest technologies, our employees form the foundation of our success. They welcome opportunities and embrace challenges in order to exceed the objectives of our stakeholders. We take our responsibilities seriously and through teamwork deliver high customer satisfaction, strong operating results and long-term value. Living our Friedman Values every day keeps us ahead of the competition and will sustain us now and into the future.