Resident Services Coordinator

Description

Job Overview: 

The Resident Services Coordinator will be responsible for assisting management and the administration of the day to day operations of community association business. Handle customer service functions. Maintain communication with Board of Trustees and homeowners.

Your Responsibilities: 

General:

• Regular attendance and punctuality
• Assure that the policies, resolutions and other acts of the Board are carried out
• Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
• Provide excellent customer service and maintain open lines of communication with fellow associates, homeowners and Board of Trustees
• Have general knowledge and understanding of building systems and components
• Log work requests in Building Link and generate work orders for maintenance staff and/or contractors
• Update and maintain community information in Connect, & Building Link including but not limited to the Community Web Site, Community Projects, Management Reports and all Association documents and forms
• Utilize Building Link to keep homeowners apprised of Association activities and important updates, subject to Board authorization
• Provide Manager with Incident log for inclusion in Board package.
• Such other duties and responsibilities as may reasonably be directed and required

Fiscal:

• Record, date and time stamp incoming invoices daily.
• Process and approve Invoices in AVID
• Process payment checks that are received per procedure.
• Assist with homeowners' accounts in Connect
• Generate and submit monthly charges to AR Daily Processing
• Verify checks when returned from Client Accounting. Ensure that all invoicing backup is attached to check and duplicate payments are not received.

Governance/Administration:

• Greet all homeowners and visitors coming to the Association office
• Answer all calls and log both incoming and outgoing calls in Connect.
• Assist all walk-in customers and defer to Manager, when necessary.
• Maintain office supplies – prepare order to submit to Community Manager for review and approval.
• Maintain Association filing – homeowner filing, correspondence, work orders, accounting documentation etc.
• Maintain Association Databases- Storage, Bike, Parking Spaces, Sales and Rentals, ect.
• Update elevator display screens
• Distribution of Board communication, as directed by Manager daily. All Board members are to receive any materials directed to a specific committee or Board member. The President is to be consulted if there is any question related to distribution.
• Mailings, as directed by Manager.
• Record, date and time stamp incoming mail.
• Record Keeping – binders to be kept with the following: Monthly Agendas, Modification
• Requests, Work Orders, Financials (including Social/Trip accounting).
• Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet and/or newsletters; distribute as needed/directed
• Assist with all closing documents as required. Submit to Board Members. Update Connect and Building Link to reflect new owners.
• Update homeowner directory and create new homeowner file.
• Copy of all documents to be kept in homeowner file.
• Log all homeowner inquiries in Connect Call Log.
• Set up homeowners with Building Link and Connect access.
• Schedule and conduct new Owner and Renter Orientations.

Additional Responsibilities:  

• Practice and adhere to FirstService Residential Global Service Standards. 
• Conduct business at all times with the highest standards of personal, professional and ethical conduct. 
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. 
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. 
• Ensure all safety precautions are followed while performing the work. 
• Follow all policies and Standard Operating Procedures as instructed by Management. 
• Perform any range of special projects, tasks and other related duties as assigned. 

Skills & Qualifications: 

• College degree or equivalent work experience required 
• Minimum of 2 years’ experience in a customer service environment 
• Strong organizational skills 

• Strong written and verbal communication skills 
• Excellent computer skills required including email, Word, Excel and PowerPoint 
• Excellent organizational  skills and project management 
• Exceptional communication and interpersonal skills. 
• Advanced written communication skills. 

• Advanced Microsoft Office skills. 
• Knowledge of basic accounting/budgeting procedures. 
• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others. 
• Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats and in a timely manner 
• Ability to conceptualize, plan and organize multiple programs and assignments effectively. 
• Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness. 
• Skill in developing and maintaining good working relationships. 

Physical Requirements / Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons,  employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

What We Offer: 

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.   

Compensation: 

$30.00- $35.00 hourly

Disclaimer Statement:  

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. 

national_recruiting@fsresidential.com

national_recruiting@fsresidential.com