Resident Services Administrative Intern

About PPL

Project for Pride in Living (PPL) is a nonprofit organization dedicated to empowering low-income individuals and families to become self-reliant through integrated services in housing, employment, and education. We believe in the power of community and the potential of every person. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need not only to survive but also to thrive.

About the Role

The Resident Services Administrative Intern supports the day‑to‑day operations of a supportive housing program by providing administrative, coordination, and program support to the Resident Services team. This internship offers hands‑on experience in nonprofit housing services, operations, and community support while contributing to work that helps residents maintain stable housing and access essential resources.

This role is ideal for students interested in human services, social work, public administration, or nonprofit operations.

What You’ll Learn

• How supportive housing and resident services programs operate
• Administrative systems that support compliance and service delivery
• Professional communication, confidentiality, and ethical boundaries
• Organizational and project coordination skills in a mission‑driven setting

Key Responsibilities

Duties may vary week‑to‑week and are supervised by Resident Services staff.

Administrative & Operational Support

• Support daily department operations, scheduling, and internal coordination
• Check and distribute Resident Services mail and route general inquiries
• Assist with meeting and event preparation, including ordering supplies or food
• Order office and program supplies in coordination with staff

Program & Resource Coordination

• Process transportation requests for Resident Services participants
• Support inventory and ordering for Care Closet and Welcome Home Closet
• Assist with ordering and tracking phones, accessories, and other resident resources
• Prepare basic reports and assist with audits or data requests as assigned

Documentation & Compliance Support

• Assist with scanning, uploading, filing, and retrieving documentation
• Help track administrative deadlines and organize files for staff review
• Support quality control and record organization under supervision

Special Projects

• Assist with resident services events, seasonal initiatives, and special projects
• Provide support to the Data & Compliance Coordinator and broader team as needed

Qualifications

Required

• Current student or recent graduate in Social Work, Human Services, Public Administration, Nonprofit Management, or a related field
• Strong organizational skills and attention to detail
• Ability to maintain confidentiality and professional boundaries
• Basic computer skills (Word, Excel, Outlook or Google Workspace)

Preferred

• Interest in affordable or supportive housing
• Previous administrative or office experience
• Willingness to learn data systems and tracking tools

Our Commitment to Equity

Project for Pride in Living strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve who are disproportionately affected by systemic inequities.

Department: Resident Services

Location: Minneapolis 

Schedule: Approximately 30 hours per week

Reports To: Data, Compliance & Intake Manager

Status: Non‑Exempt Internship