Resident Service Engineer

SLM Solutions NA, Inc.

Kent, WA

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

3D Design, 3D Printing, Additive Manufacturing, Automation, Automation Systems, CAD (Computer-Aided Design) Software, Communication Skills, Customer Training, Electricity, Hardware Administration, Healthcare, Identify Issues, Interpersonal Skills, Life Insurance, Manufacturing Systems, Manufacturing Technology, Peripheral Hardware, Printers, Schematics, Software Administration, Staff Training, Startup, Systems Administration/Management, Technical Support, Willing to Travel

LOCATION

Kent, WA

POSTED

30+ days ago

Nikon SLM Solutions is a leading provider of metal-based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. The customers for our metal-based additive manufacturing systems come from various industries such as aero-space, energy, healthcare, and automotive. Headquartered in Lübeck Germany, Nikon SLM Solutions has more than 600 employees worldwide.

POSITION DESCRIPTION:
Nikon SLM Solutions Resident Service Engineers provide support to our external customer by applying their knowledge and experience with Nikon SLM Solutions machines. This position is primarily focused on installation and service, and the successful candidate will be responsible for the installation of complete systems at our customer location. Machine installation includes mechanical set-up, electrical hook-up, precision alignment, and establishing customer network interfaces.

CANDIDATE QUALIFICATIONS:

Provide technical support for Nikon SLM Solutions installed machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and productivity.
Collaborate with customer personnel to ensure successful installation and start-up.
Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines.
Attend, and schedule when required, meetings with customers to discuss installation or re-pair status and timing.
Communicate the installation or repair status frequently to the customer and the Service Manager.
Work closely with the Service Manager to ensure customers are served with excellence.

CANDIDATE REQUIREMENTS:

Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
Practical, hands-on mechanical and electrical troubleshooting experience with industrial equipment.
Computer hardware/software set-up experience.
Ability to read electrical schematics.
Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion.
Hands-on experience with automation systems in manufacturing plants.
CAD software experience.
Strong interpersonal and communication skills.
Ability to travel internationally if requested.
Ability to work independently and cope with pressure.

OUR COMPREHENSIVE BENEFITS PACKAGE INCLUDES:

Comprehensive health coverage including medical, dental, and vision
401(k) plan and 4% match
Holiday Pay and Paid Time Off
Paid parental leave (maternity and paternity)
Gym reimbursement
Tuition reimbursement
Company-paid disability coverage
Company-paid life insurance

Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of religion, sexual orientation, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship or Green Card is required.

Resident Service Engineer

SLM Solutions NA, Inc.

Kent, WA

About the Company

SLM Solutions NA, Inc.

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