ServiceCoordinatorJobDescription

Position:ServiceCoordinator

DirectSupervisor:RRN Quality Assurance Manager

Purpose:

Toidentifythesocial,emotional,employment,education,andmedicallyrelatedneedsofall residents on an individual and group basis and provide services to meet those needs.

Property: Doves Manor: 1040 Brookview Dr. Toledo, OH 43615 

Hours per week: 14

Qualifications:

•          Associate’sdegreeorhigherinhumanservicesorrelatedfield;Bachelor’sdegreepreferred.

•          Aminimumofthreeyearsofexperienceservinglow-incomeindividuals,families,seniors, and/or persons with disabilities, or related populations.

GeneralDuties:

A.      ServiceDevelopment,Linkage,andCoordination

•          Identifies,distributesinformationabout,andlinksresidentstoexistingcommunityservices that help to improve housing stability, increase self-sufficiency, and build safe and supportive communities.

•          Conductsassessmentstodetermineindividualandgroup-levelresidentgoals,interests, and needs.

•          Createsanetwork,anddirectory,oflocalsocialserviceagenciestofacilitateresidents’ access to resources, programs, and services.

•          Maintainsconfidentialitywithrespecttoinformationsharedbyresidentsandservices provided to residents. Professionalism is essential in this position.

B.      CommunityBuilding

•          Workswithresidentstodevelopasenseoffellowshipandcommunityusing organization and facilitation skills. This may involve the development of resident associations, community-based newsletters, welcoming committees, orientation packages, support groups, etc.

•          Assistsresidentsin securingand/orcreating social,community-oriented programming opportunities,whichmeettherecreational,health,educationalandspiritualneedsof the housing community.

C.      OutreachandAdvocacy

•          Raisesawarenessamonglocalserviceprovidersoftheneedsofresidentsofthehousing community and promotes partnerships that helps residents gain access to needed services.

•          Refersforcasemanagementanyresidentexperiencingproblemsthatthreatenhealth, safety and continued independence, while supporting the resident in remaining at home.

•          Providesfollow-uptoreferralstoensureappropriateservicedelivery.

•          Helpsresidentsapplyforfairhearingswhenthereisreasontobelievetheresidentis eligible for a denied service.

•          Helpsmarketthehousingpropertythroughnetworkingcontactsinthecommunity.

D.      RecordKeepingandOtherConsiderations

•          Keepsappropriateresidentfilesthatdocumentconversationswithoraboutresidents, problems identified, referrals made on behalf of residents, residents' refusal or acceptance of services, and residents’ progress.

•          Completesreportsregardingservicesprovided,residentoutcomes,andresident satisfaction, as required.

•          Developsaworkingknowledgeofhousingrulesandissuessuchasreasonable accommodations, the lease and lease violations, etc.

•          Assumesadditionalresponsibilitiesasrequested.

SkillsandExperience

•          Knowledge of community support services available to residents of family and/or senior housingdevelopmentsaswellastheeligibilityrequirementsforaccessingthoseservices.

•          Experience working with older persons and/or families in a direct service capacity, especiallyintheareasofadvocacy,self-sufficiency,servicenegotiation andcommunity building.

•          ExperienceusingMicrosoftOfficesuite(Word,Outlook,Excel,etc.),datamanagement tools (i.e., databases), and the internet.

•          Abilitytoestablishtrustingrelationshipswithresidents;individually,andasagroup.

•          Abilitytolistentoandassistresidentsindefiningtheirproblems;tohelpidentifypossible solutions and resources.

•          Abilitytoseekinputfromresidents,toresearchpossibleservicevendors,toevaluate services delivered and make adjustments, if needed.

•          Abilitytocounseloradvocateinnon-judgmentalwaystoempowerresidentstomake personal decisions and enhance their self-esteem and independence.

•          Ability to develop community-oriented activities that build bridges between people, promoteactiveinterestinthelifeoftheproperty,andgenerateresident self-sufficiency.

•          Abilitytoeffectivelyplan,organize,develop,implementandinterpretprograms,goals, objectives, policies and procedures.