Resident Relations Specialist - Part Time Weekends

Description

• Identifies and clarifies residents expressed and unexpressed needs, answers questions and gives direction and instructions in a professional helpful manner.
• Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette.
• Takes, records and relays messages accurately, completely and legibly.
• Documents all pertinent information in resident logbook(s) throughout their shift.
• Responsible for all package distribution (incoming and outgoing) for the property and insures all are logged into Buildinglink when received and signed for when picked up.
• Monitors all property access points (gates, garages, doors, elevators, pool) through the operation of Closed-Circuit Television where applicable. Reports all suspicious activity to proper authority to ensure continued resident safety.
• Complies with service expectations and company standards as well as policies and procedures.
• Accommodates Resident requests expediently and courteously within 24 hours of initial call. Follows up with person assigned to task and Resident to ensure completion of the request.
• Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors.
• Maintains a list of residents needing special assistance in case of an emergency and is an active member on the emergency response team.
• Informs all vendors of building rules and regulations.
• Assists with move-in questions new residents may have and redirects them should they need to refer to a different department.
• Assures all visitors are registered and authorized by homeowner to be on property.
• Assures all pets, vehicles, motorcycles and bicycles are properly registered and logged in Buildinglink.
• Ensures people sent downstairs to the valet parking garage have a valid parking ticket
• Maintains complete knowledge and complies with the HOA's policies and procedures.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building's entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Stays current on notices sent from the HOA to different floors in lobby being worked on to answer any questions should residents' approach.
• Makes accurate timekeeping and payroll entries each day in accordance with company policy.
• Completes daily tasks and projects assigned by supervisor and Director of Operations including, but not limited to, newspaper delivery, package audit and daily task page completion.

• High school diploma or equivalency required. College level courses in business or hospitality preferred.
• Will possess past Resident Services, Customer Service and/or Hospitality experience.
• Is highly organized and detailed oriented with a “can do” team player attitude.
• Has excellent communication and customer service skills and is administratively strong.
• Is proficient in MS Office with the willingness and ability to learn company internal software.
• Is able to multitask while working at times under pressure and in a diverse environment.
• Must be passionate about providing our residents exemplary customer service at all times.
• Ensures uniform and personal appearance are clean and professional at all time while maintaining a pleasant demeanor.
• Demonstrates consistent effective written, verbal and listening communication skills.
• Demonstrates problem-solving abilities independently and responsibly.
• Has the ability to quickly adapt to change both in client needs and policies and procedures which have been implemented by management and the HOA Board of Directors.
• Able to work independently and as a team and prioritizes daily workload efficiently and professionally.
• Receptive to receiving constructive feedback regarding personal performance for professional development.
• Must work effectively with co-workers, residents and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions; keeps commitments and keeps others well informed of work progress, timetables and issues; address' problems and issues constructively to find mutually acceptable and practical business solution; address' others by name, title or other respectful identifier.
• Must be flexible in work schedule which may include AM/PM shifts, weekends and holidays.

• Must be mobile enough to move about the facilities, including up and down stairs and recreational areas and navigate uneven surfaces.
• Must be able to lift up to 25 pounds.
• Must be able to sit and stand for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to actively talk and listen to clients, vendors, co-workers and supervisors.

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account