Resident Manager
Vaco LLC
New York, NY
Role: Resident Manager
Salary: $100,000 - $110,000/annually
Location: Brooklyn, New York (on-site)
About the role: The Resident Manager oversees the daily functioning of a residential building, ensuring that both the property’s physical condition and resident experience meet high standards. This position requires hands?on maintenance abilities, strong leadership, and a customer?focused mindset. Work may extend beyond standard hours depending on operational needs.
Responsibilities:
- Address and resolve maintenance requests involving HVAC units, plumbing fixtures, electrical systems, appliances, carpentry, painting, and general building equipment.
- Oversee routine property upkeep, including common?area conditions, exterior cleanliness, landscaping quality, and overall curb appeal.
- Ensure vacant units are prepared and brought to move?in condition within expected timelines.
- Direct the maintenance team in managing resident requests, ensuring timely follow?through and consistent communication.
- Collaborate regularly with property management, operations leadership, vendors, and the on?site team to plan daily activities and long?term needs.
- Provide training to staff on procedures, safety practices, and technical skills when necessary.
- Uphold building safety programs such as lockout/tagout procedures, environmental safety policies, emergency responses, and mold prevention.
- Conduct ongoing inspections of equipment rooms, mechanical areas, common spaces, and grounds to identify issues early.
- Maintain compliance with all applicable city codes, building regulations, and internal standards through scheduled and unscheduled audits.
- Utilize digital maintenance platforms (e.g., ActiveBuilding or similar systems) to track requests, log updates, and close completed work.
- Manage inventory of parts, tools, and supplies to ensure uninterrupted service.
- Support move?in, move?out, and annual unit inspections.
- Assist management with special projects, capital improvements, and operational initiatives.
- Deliver consistent, high?quality service to residents and create a welcoming environment.
- Maintain professional appearance standards, punctuality, and steady attendance.
- Promote practices that support energy efficiency and long?term system reliability.
Requirements:
- 3–5+ years of hands?on building maintenance or property operations experience (preferred).
- 2–3+ years in a supervisory or lead maintenance role (preferred).
- Strong working knowledge of building systems, including mechanical, plumbing, electrical, and basic construction.
- Familiarity with city?specific regulations, codes, and high?rise operations.
- Comfort using maintenance technology platforms (BMS, LogCheck, Procore, ActiveBuilding, etc.).
- Excellent communication abilities, a service?oriented approach, and strong organizational skills.
Certifications:
- Must hold FDNY S?12, S?13, and S?95 certifications (or equivalent requirements).
- Additional certifications such as P?99, F?01, G?60, or P?98 may be required depending on building needs.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
HR@vaco.com
.Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.