Resident Manager/Maintenance Tech

Position Overview

Belwood Arms is a 34 unit garden style apartment building located in Long Beach. Candidate will work independently and will be responsible for daily tasks such as, but not limited to processing rents, invoices, annual certifications in addition to maintaining the property clean and responding to work orders. Must be available for after hour emergencies and have tax credit experience.

What We Offer

Pay: $28.00 - 30.00 per hour, commensurate with experience
Schedule: Full-time (40 hours per week), Monday–Friday, 8:00 AM–5:00 PM
Benefits: Medical, Dental, Vision
Time Off: Paid Time Off and Holiday Pay
Additional: 1 Bedroom Apartment

Key Responsibilities

Financial

• Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with
• Policies & Procedures Manual.
• Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency
• reports, move-in/move-outs, etc.).
• Prepare annual budgets and income projections in a timely and accurate manner.
• Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
• Generate necessary legal action, documents and process in accordance with Landlord/Tenant Law, Fair Housing
• Laws and Company guidelines.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and
• certificates of insurance.
• Ensure that invoices are accurately processed for approval and payment by Corporate office, manage petty cash
• and all funds.

Leasing

• Ensure property is rented to fullest capacity and lost rent is minimized.
• Utilize the Yardi leasing workflow process from initial contract through approval or denial of tenancy, and move in.
• Utilize marketing strategies to secure prospective residents.
• Confirm that leasing staff techniques are effective in qualifying and securing future residents.
• Confirm that leasing staff gather information about market competition in the area and file.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
• Represent the company in a professional manner at all the times.

Administrative

• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Working knowledge of California landlord/tenant law, and common procedures and notices.
• Confirm all leases and corresponding paperwork are completed and input to software System accurately and on
• a timely basis.
• Ensure current resident files are properly maintained and in required order.
• Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
• Ensure compliance with all applicable affordable housing programs.
• Lead emergency team for community. Ensure proper response and handling of all community emergencies with
• staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on
• community, employee/resident injuries, fires, floods, freezes, etc.).
• Resident Retention
• Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
• Participate in resident social service programs and/or coordinate resident activities program.
• Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
• Consistently implement policies of the community.
• Daily review of all emails and respond as necessary within 24 hours.

Maintenance

• Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
• Assure quality and quantity of market ready apartments.
• Ensure that models and market ready apartments are walked daily and communicate any service related need to maintenance.
• Ensure that service request procedures are followed are recorded in property management software,
• communicated to maintenance, status updates to residents, notes entered, and satisfaction follow up.

Safety

• Learn and ensure compliance with all company, local, state and federal safety rules.
• Ensure that unsafe conditions are corrected in a timely manner.
• Direct staff to follow a “safety first” principle.

Maintenance Technician

• Inspects property and equipment daily to determine need and extent of service, equipment required, type and number of operation and maintenance personnel needed.
• Respond to service requests on a first in, first out, (except in the case of an emergency) and in accordance with Fair Housing guidelines. Document to accurately describe work done, parts used, disposition and time spent.
• Implementation and supervision of Preventative Maintenance program.
• Review and update quarterly, semi-annual and annual preventative maintenance schedule to include changing HVAC filters, fire detector batteries, other types of safety devices, cleaning gutters, and inspecting for leaks.
• Completes and submits a monthly property safety inspection report to the Resident Manager.
• Assist with turnover of apartments to include duties such as maintenance, repair, or renovation and obtains bids for additional work from outside contractors.
• Directs contracted projects to verify adherence to specifications.
• Purchases and maintain records of building and maintenance supplies, machinery, equipment, and furniture.
• Utilize safety equipment as applicable (i.e. back support devices, eye protection, gloves, masks, etc.)
• Compiles records of labor and material cost for operating building and issues cost reports to owner or managing agents.
• Assembles and analyzes contract bids and submits bids and recommendations to superiors for action.
• Respond to emergency calls, 24 hours a day, 7 days a week. Overtime may be required.
• Provide emergency on-call services on a rotating basis with other maintenance staff. Overtime may be required.
• If you are unavailable for emergency calls at any time due to vacation or any other personal reason, it is required that you plan with the Service Technician at a sister property to be on call for you, and to notify your Supervisor and the Manager of the sister property of the arrangement.
• Support Safety and security of the property.
• Keep Maintenance Shop neat and organized. Maintain company tools, equipment and other items in a satisfactory condition.
• Meet and be personable and professional with community residents.
• Effectively assess a situation which may require assistance or specialized equipment and respond appropriately in serious or emergency situations.
• Communicate with suppliers or vendors to ensure safe and efficient operation of property maintenance.
• Trouble-shoot and diagnose and correct heating and air conditioning, and appliances problems.
• Must be able to diagnose and repair equipment or appliances, which are not clearly seen or reached under counters, on ceiling etc.
• Re-key locks and cut keys.
• Repair electrical and plumbing problems.
• Provide carpentry and sheet rock repairs.
• Fix problem with cleanliness of property including trash and hallways.
• Assist in monitoring maintenance, inventory, parts, cleaning supplies and placing replacement orders.
• Can use power machinery properly and safely.
• Driving to local areas when necessary.
• Keep cellular telephone on at all times during working hours and while on call.
• Assist in keeping premises of apartment community in clean and orderly condition by performing some janitorial tasks as requested.
• Performs other reasonable duties as assigned.

• College degree preferred.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Position requires a minimum of 2 years on-site as an Assistant Community Manager; will consider 3 years
• supervisory experience in a customer service related business with appropriate certification(s) and/or prior experience as Resident Manager.
• Affordable housing and permanent supportive housing experience preferred.
• Achieve Fair Housing certification prior to interaction with prospects or residents.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite/Office 365 including Word, Excel, Outlook as well as property management software applications.
• Knowledge of OSHA laws and regulations.
• Must possess a valid Driver's License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.
• Participate in training to comply with new projects, programs or existing laws.
• Be able to work evenings and weekends on call as needed.
• Strong command of the English language, including proper grammar, spelling, and sentence structure.
• Thorough understanding of the English language and ability to communicate effectively with others.
• Strong writing and proofreading skills.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community or representing the community.
• Comply with expectations as demonstrated in the Employee Handbook.