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Resident Experience & Marketing Coordinator

MountainCreek Properties Management

Barboursville, WV

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JOB DETAILS
SKILLS
Communication Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Establish Priorities, Facebook Application Development, Health Insurance, Interpersonal Skills, Leasing, Marketing, Marketing Campaign, Marketing Strategy, Multitasking, Onboarding, Operational Support, Operations, Organizational Skills, Property Management, Record Keeping, Residential Construction, Sales, Social Media, Social Media Marketing, Team Player, Time Management, Vision Plan
LOCATION
Barboursville, WV
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance

Join Our Team as a Resident Experience & Marketing Coordinator
The Resident Experience & Marketing Coordinator is a dynamic, front-facing role responsible for shaping the overall resident journey while driving leasing and marketing performance. This position plays a critical role in creating a high-quality living experience, building strong resident relationships, and executing strategic marketing efforts that generate traffic, increase engagement, and support occupancy goals.

Key Responsibilities

Resident Experience
Provide exceptional customer service to current and prospective residents
Respond to resident inquiries and concerns in a timely and professional manner
Build strong relationships to support retention and positive community culture
Coordinate and execute resident events and engagement initiatives

Leasing & Sales
Respond to leads promptly and maintain consistent follow-up
Schedule and conduct property tours with a focus on closing
Assist prospects through the application and move-in process
Maintain accurate records and guest cards in AppFolio
Support occupancy and leasing goals

Marketing & Outreach
Execute property-level marketing strategies to drive traffic and applications
Manage social media platforms (Facebook, Instagram, Google Business, SOCi etc.)
Ensure all online listings are accurate and up to date
Create and distribute marketing materials and campaigns
Conduct outreach to local businesses and community partners

Operations Support
Coordinate with maintenance to ensure timely communication and service completion
Assist with move-ins, move-outs, and resident onboarding
Maintain a professional and organized office environment
Support the Property Manager with daily operations

Qualifications
2+ year of customer service, leasing, or sales experience preferred
Strong communication and interpersonal skills
Organized, detail-oriented, and able to multitask
Marketing or social media experience is a plus
Experience with AppFolio or property management software preferred
Positive, team-oriented attitude with a strong work ethic

What We’re Looking For
Someone who takes ownership and follows through
Strong follow-up and closing mindset
A team player who communicates effectively
A self-starter who can stay organized and prioritize tasks
A professional who represents the community with pride

Why Join
Growth opportunities within a rapidly expanding portfolio
Supportive team environment with clear structure and expectations
Opportunity to directly impact leasing performance and resident satisfaction
Competitive compensation and performance-based incentives

Apply Today
If you’re ready to be part of a team that values performance, accountability, and delivering an exceptional resident experience—we’d love to hear from you.

About the Company

M

MountainCreek Properties Management