Resident Care Director (Memory Support)

WE’RE WAITING TO HEAR FROM YOU. COME JOIN OUR FAMILY AND GROW YOUR CAREER WITH US!
Our team is only as strong as each individual contributor – which is why we focus our energy on hiring people who are friendly, hardworking and have a true passion for serving older adults.

After all, residents aren’t guests in our community; we’re working in their home. 

Position Title: Resident Care Director, Memory Support

Overview: The Resident Care Director is responsible for the strategic oversight, clinical leadership, regulatory compliance, and operational management of the Memory Support neighborhood. This role ensures residents living with cognitive impairment receive exceptional, person-centered care while maintaining compliance with all applicable local, state, federal, and Agency for Health Care Administration (AHCA) regulations and standards.

The Director provides oversight and support to the Resident Care Manager and caregiving teams to ensure residents experience meaningful engagement, dignity, safety, independence, and the highest possible quality of life. This position is responsible for maintaining a therapeutic environment that supports both residents and families while promoting excellence in dementia care delivery.

The performance of duties within this position is in accordance with the mission, values, and hospitality philosophy of the organization. This position reports to the Senior Director of Health Services.

ESSENTIAL JOB FUNCTIONS

Clinical Oversight & Resident Care

• Assumes twenty-four hour responsibility and accountability for services provided within the Memory Support neighborhood
• Directly responsible for the assessment, planning, implementation, and evaluation of resident care and services
• Ensure individualized care plans reflect resident needs, preferences, behaviors, and cognitive abilities
• Monitor resident well-being, behavioral trends, incidents, falls, and changes in condition
• Support non-pharmacological interventions and behavioral approaches through collaboration with the Memory Support Engagement Manager
• Complete all potential new resident assessments and review admission appropriateness for Memory Support
• Coordinate admissions, transfers, and return from leave of absences including evaluations, required paperwork, service planning, and care coordination
• Conduct routine rounds to monitor quality of care, engagement, safety, and resident satisfaction
• Support nursing staff and managers with resident emergencies, family concerns, and clinical decision-making
• Respond to resident emergencies and provide first aid as needed, including activation of emergency medical services (911) when appropriate

AHCA Compliance & Regulatory Leadership

• Under the direction of the Administrator and Director of Health Services, ensure compliance with all applicable local, state, federal, and accrediting body regulations and standards
• Serve as the designated leader responsible for Memory Support AHCA compliance and survey readiness
• Maintain compliance with resident rights, infection control, life safety, documentation, staffing, and care regulations
• Lead regulatory surveys, audits, investigations, and plans of correction
• Investigate incident reports and implement appropriate follow-up actions and risk reduction measures
• Ensure proper documentation systems and operational practices are maintained at all times

Quality Assurance & Performance Improvement

• Oversee implementation of quality assurance and performance improvement initiatives related to Memory Support care and services
• Monitor quality indicators including falls, infections, behaviors, hospitalizations, medication concerns, and resident outcomes
• Develop corrective action plans and ensure follow-through on improvement opportunities
• Collaborate with interdisciplinary teams to improve resident outcomes and operational effectiveness
• Maintain continuous survey readiness and operational excellence

Leadership, Staffing & Team Development

• Provide strategic oversight and direction of the Memory Support neighborhood
• Supervise and support the Memory Support Engagement Manager and caregiving staff
• Participate in interviewing, hiring, onboarding, training, counseling, coaching, and disciplinary action of associates as needed
• Conduct annual and ongoing performance evaluations for assigned staff
• Ensure appropriate staffing levels and support scheduling needs when necessary
• Promote staff accountability, professionalism, and resident-centered care practices
• Support education and competency development related to dementia care, engagement, and resident interaction
• Foster a collaborative environment where engagement is integrated into daily care delivery

Resident & Family Engagement

• Regularly participate in family conferences, care plan meetings, and interdisciplinary case conferences
• Maintain communication with residents, families, responsible parties, physicians, therapists, case managers, and healthcare providers to ensure continuity of care
• Provide support, reassurance, education, and resources to families regarding dementia progression and resident care needs
• Encourage family involvement and partnership whenever possible
• Address resident and family concerns promptly and professionally

Partnership with Memory Support Engagement Manager

• Provide oversight and support to the Resident Care Manager regarding resident engagement initiatives and quality of life programming
• Collaborate with Life Enrichment and the Resident Care Manager for review and approval of monthly Memory Support calendars and activities
• Ensure programming supports residents’ cognitive abilities, emotional well-being, and behavioral needs
• Review participation, mood, and engagement trends to support care planning and interventions
• Promote a culture where meaningful engagement is integrated into all aspects of resident care

Operations & Budget Management

• Develop and administer the operating budget for Memory Support and maintain accountability for expenditures
• Monitor labor, supplies, and operational costs while maintaining quality resident care
• Assist with development and implementation of systems, processes, and operational improvements
• Participate in weekend Manager on Duty rotation and assigned leadership duties
• Support internal and external marketing efforts for Memory Support services and occupancy growth
• Serve as a liaison within the Gainesville community including hospitals, rehabilitation facilities, providers, and external partners

Additional Responsibilities

• Adhere to all company policies and procedures
• Attend required education, training, and in-service programs
• Maintain confidentiality of resident, family, and organizational information
• Respond to fire alarms and assist with evacuation procedures when necessary
• Cooperate with all departments to support overall community operations
• Represent the organization through professional demeanor, communication, and appearance
• Provide exceptional customer service to residents, families, guests, and staff
• Perform additional duties as assigned

CRITICAL SKILLS & EXPERTISE

• Strong clinical assessment and leadership abilities
• Excellent interpersonal and communication skills
• Ability to communicate respectfully and effectively with memory-impaired residents
• Compassionate, calm, patient, and reassuring approach
• Strong regulatory, compliance, and risk management knowledge
• Ability to supervise and develop staff fairly and effectively
• Ability to remain calm and use sound judgment in stressful situations
• Strong collaboration skills with residents, families, physicians, staff, and leadership
• Self-motivated, organized, and solution-oriented

PHYSICAL REQUIREMENTS

• Ability to bend, stoop, sit, stand, walk, reach, and lift up to 50 pounds
• Prolonged standing and walking throughout the community while conducting rounds and responding to resident needs

WORKING CONDITIONS

• Indoor environment including resident apartments and common areas
• Potential exposure to blood and/or bodily fluids
• Fast-paced healthcare and residential environment requiring flexibility and responsiveness

You Have:

• Current and valid Florida LPN or RN license required
• Associate or Bachelor’s degree in Nursing, Healthcare Administration, Business, or related healthcare field preferred
• Minimum one to three years of management experience in assisted living, memory care, skilled nursing, or geriatric healthcare setting
• Minimum one year experience working with individuals living with dementia-related conditions preferred
• Knowledge of AHCA regulations and assisted living compliance standards
• CPR certification required
• Successful completion of all required pre-employment screenings including health, TB, and FDLE clearance
• Genuine passion for serving older adults in a memory care environment

We Have: 

• Career advancement
• Competitive salaries
• Comprehensive benefits package, including medical, dental, life and disability insurance
• Paid Time Off, Company Paid Holidays, 401K plan with matching contributions, and more
• Associate recognition programs, referral bonuses, tuition reimbursement and associate scholarships

Environment: The Village at Gainesville offers a highly professional, engaging, team-centered environment where associates can grow professionally, and have a positive impact on the lives of the seniors that we serve. If you have a passion for serving others and are dedicated to improving the lives of seniors, this is the employment opportunity for you!

Location: While our 104-acre campus has all the amenities of a small town, sometimes it’s nice to explore off campus. Just 10 minutes away, you’ll find shopping, theaters and restaurants. Gainesville is home to the University of Florida, which is one of the largest universities in the United States as well as Santa Fe College, recently ranked #1 community college in the US. Gainesville is highly recognized as a great place to live and work. 

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