Position Overview
We are seeking a dependable, organized, and compassionate Resident Care Coordinator (RCC) to join our team. This leadership role is essential in ensuring high-quality resident care, strong staff coordination, and effective communication between residents, families, nurses, physicians, and team members.
The RCC serves as a working leader who supports the care department by providing hands-on care, supervising CNAs, and overseeing the day-to-day coordination of resident needs. This position requires strong accountability, professionalism, and the ability to remain calm and decisive in high-pressure situations.
Must be willing to participate in an on-call rotation for care and staffing emergencies.
Benefits
- Fun and rewarding work environment
- Weekend On-Call Bonus
- Supportive management that truly cares about residents and staff
- Our signature "WOW" culture
- Paid Time Off and Paid Holidays
- Health, Dental, Vision, Life Insurance, and 401(k) with employer match
- Full team support (housekeeping, dietary, activities, etc.) so you can focus on quality resident care
- Wonderful residents and a team-oriented atmosphere
Key Responsibilities
Leadership & Department Oversight
- Take ownership of the care department and ensure residents' needs are consistently met
- Supervise and support CNAs, including scheduling, training, coaching, and performance accountability
- Assist with hiring, onboarding, and ongoing staff development
- Maintain department organization, professionalism, and compliance with community policies and protocols
Resident Care Coordination
- Provide direct care on CNA shifts at least three (3) days per week and assist with coverage as needed
- Ensure care plans are developed, updated, and followed in collaboration with the nurse
- Coordinate with nurses, physicians, families, and outside agencies to support comprehensive resident care
- Monitor changes in resident condition and communicate concerns promptly and professionally
- Support a smooth transition for new residents and ongoing care needs
Communication & Documentation
- Maintain accurate, timely paperwork and documentation on non-floor shifts
- Communicate effectively with residents, families, and staff with empathy, professionalism, and clarity
- Deliver sensitive information with compassion and discretion
- Ensure confidentiality and proper handling of resident information at all times
Operational Support
- Assist with staffing coordination and shift coverage as needed
- Participate in on-call responsibilities for care and staffing emergencies
- Ensure staff follow established protocols, care standards, and community expectations
- Promote a positive, respectful, and team-focused work environment
Requirements
- Current CNA License (required)
- Minimum of 2 years of CNA experience
- At least 1 year of experience as a Med Tech or Lead CNA
- CPR and First Aid Certification
- Food Handler's Permit (or ability to obtain upon hire)
- Fingerprint clearance and TB test required upon hire
- Ability to work independently and collaboratively within a team
- Strong organizational and problem-solving skills
- Ability to remain calm under pressure and manage critical situations effectively
- High level of professionalism, integrity, and accountability
Ideal Candidate
- A self-starter with a strong sense of ownership and follow-through
- Compassionate and passionate about serving the elderly population
- A confident leader who holds staff accountable while supporting team success
- Highly organized, dependable, and solution-oriented
- Committed to maintaining excellent care standards and a safe, supportive environment
- Positive attitude aligned with a culture of teamwork, service, and excellence
If you are a dedicated CNA leader looking for a meaningful role where you can truly make an impact in residents' lives while supporting a strong care team, we encourage you to apply.