Resident Care Coordinator And Scheduler

LOVE YOUR WORK. JOIN OUR TEAM.

A community, not a facility. As thought leaders in the industry, we take a positive, holistic approach to senior care and encourage independence, as people are happiest when they can make their own choices. We provide opportunities for physical activity, social engagement, intellectual stimulation, spiritual involvement, and fun. We treat our residents and our team members like family. This opportunity will allow you to positively impact the quality of life for over 700 seniors and their families.

RESIDENT CARE COORDINATOR

We are looking for the right person to oversee the care and services provided to our assisted living and memory care residents. This includes interacting with our residents, their families and medical providers, and our caregivers and medication assistants. Highgate Senior Living's mission is to devote ourselves to help each resident live a life of purpose and each of us plays a crucial role in doing so. We operate communities in the western US and are seeking the right Resident Care Coordinator to join our team. For this full-time leadership position, we are seeking a caring, detail-oriented individual to support our ongoing efforts in creating an environment that promotes a sense of well-being and the feeling of true community for our residents in our gracious, homelike setting.

The successful candidate will be an organized and thoughtful individual with a positive and self-motivated attitude. You must have strong communication and critical thinking abilities. Excellent time management skills are important along with relationship building, persistence, flexibility, and adaptability.

SKILLS NEEDED:

• Able to create partnership relationships with the residents, their families, and our clinical and care teams
• Excellent customer service skills to respond to resident, family, team member and medical provider requests and concerns
• Ability to use independent observational skills to help determine resident needs and preferences
• Calm, levelheaded demeanor to provide coaching, training, feedback, and motivation to our caregivers
• Excellent verbal and written communication that is factual, based on observation and not subjective
• Able to provide leadership that inspires others
• A capability to communicate a vision and simultaneously manage the implementation of the vision
• A refined listening and observational skill set to help understand the unique dynamics that sometimes exist between an elder adult and the adult child
• Skilled in finding creative solutions to problems or perceived obstacles
• Office and computer skills including MS Office suite
• Ability to learn software that is necessary for the role
• A heart for service and compassion for elder adults

RELATABLE EXPERIENCE:

1. Experiences working with seniors to help them maintain their individualism and independence as they age
2. Experiences working in other healthcare settings and with vulnerable populations
3. Past roles that require building an effective team focused on customer service
4. Prior experiences in helping others grow a career in a field they are passionate about
5. Past roles that included leading a team through vision and values
6. Jobs that have included scheduling, hiring, training and professional development
7. Professional experiences that taught you the importance of follow through and problem solving to reach resolution

QUALIFICATIONS:

1) At least 21 years of age

2) Current negative TB test

3) Current or obtain CPR certification

4) Be able to provide hands on care to residents as needed

5) Credentialed or the ability to become credentialed in caregiving as required by state licensing

6) Ability to pass criminal record/background check

7) Ability to pass a driver abstract and hold a current driver license

8) Be efficient and exercise good time management skills

9) Self-starter with a focus on attention to detail

10) An understanding through education/experience (formal or informal) of the unique, holistic set of challenges an older adult deals with as he/she ages

11) Excellent verbal and written communication skills

As an organization we offer our team members a good benefits package, the ability to be heard, have their opinions count and the opportunity to innovate. Our compensation package will be flexible for this role based on the credentialing, tenure and skill sets each candidate brings for consideration. The annual salary wage range for this position is $65,000 to $80,000 per year. Prior experience in caring for seniors or other specialty population groups is preferred. A passion for your work and a commitment to serving others are essential job qualifications. This is an opportunity to work in a booming industry that is constantly evolving and is making a positive impact for seniors every day. We are a healthcare company and being vaccinated against COVID-19 is preferred. If you want to learn more about this opportunity, please reach out for further information.