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Resident Account Specialist

Axia Residential

Stockbridge, GA

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JOB DETAILS
SALARY
$24–$28 Per Hour
SKILLS
Accounts Receivable, Communication Skills, Community Support, Credit and Collections, Customer Relations, Customer Support/Service, Database Administration, Dental Insurance, Detail Oriented, Documentation, Health Insurance, Multitasking, Operational Strategy, Organizational Skills, Past Due Accounts, Performance Management, Problem Solving Skills, Property Management, Reconciliation, Record Keeping, Resident Retention, Resolve Customer Issues, Sales Management, Team Player, Trend Analysis, Vision Plan
LOCATION
Stockbridge, GA
POSTED
17 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Vision insurance

Resident Account Specialist
Stockbridge / McDonough, GA Area
  $24–$28/hour (commensurate with experience)
  Multi-site role supporting two communities
 
Axia Residential is seeking a detail-oriented and customer-focused Resident Account Specialist to support resident account management and delinquency reduction efforts across two multifamily communities. This role is ideal for someone who enjoys problem-solving, working with residents, and helping drive operational and financial performance.
 
  • Manage resident accounts and monitor outstanding balances 
  • Support delinquency reduction efforts through resident outreach and payment follow-up 
  • Work closely with onsite teams and residents to resolve account issues professionally and efficiently 
  • Review resident ledgers and maintain accurate account records 
  • Assist with payment arrangements, notices, and account documentation 
  • Support move-out account processing and final balance reconciliation 
  • Help identify trends and opportunities to improve account performance and operational efficiency 
  • Partner with onsite teams to support occupancy and resident retention goals
What We’re Looking For
  • Prior experience in multifamily housing, property management, collections, resident services, or accounts receivable preferred 
  • Strong communication and customer service skills 
  • Highly organized with strong attention to detail 
  • Ability to manage multiple priorities in a fast-paced environment 
  • Experience with Entrata, RealPage, or similar property management systems preferred 
 What We Offer
  • Competitive compensation and benefits 
  • Medical, dental, and vision insurance 
  • 401(k) with company match 
  • Paid time off and company holidays 
  • Growth opportunities within a growing organization 
  • Collaborative and team-oriented work environment 
 If you enjoy balancing customer service with problem-solving and want to be part of a growing multifamily organization, we’d love to hear from you.

ARC Multifamily Group dba Axia Residential is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees and applicants. 

About the Company

A

Axia Residential