Residence Hall Manager - Community Operations

Position Details

Posting Summary

College VP Student Affairs-DIV Executive Area VP Student Affairs Department Residence Life

Posting Detail Information

Posting Number S1629P Job Type Full Time, Regular Pay Type Exempt/Salaried Pay Grade D Campus Location WMU-Kalamazoo - Main Campus Salary Range Pay is commensurate with qualifications and experience, combined with an excellent benefits package. Number of Vacancies General Summary

Supports the daily operations of a residence hall complex. Contributes to student success by assisting with crisis response, mediating conflicts, leading team meetings, and coordinating facility-related tasks such as inventories and building needs. Participates in admission events, supports opening and closing procedures, and assists with departmental initiatives through committee service.

Major Duties

• Oversees key community operations by managing roommate mediation processes and coordinating occupancy functions, including room changes and related documentation.
• Provides leadership for front desk and office operations by supervising hourly staff, ensuring efficient mail distribution, and maintaining smooth administrative workflows.
• Serves as the payroll timekeeper and building coordinator for the complex and communicates regularly with facilities and custodial partners regarding operational concerns.
• Conducts regular staff meetings and individual check-ins and completes required performance evaluations to promote staff development and accountability.
• Assists with the oversight of a residence hall complex by managing crisis situations and providing timely follow-up.
• Participates in the on call-crisis response rotation and offers guidance to students experiencing personal concerns.
• Supports opening and closing processes for the residential community, including break periods.
• Manages crisis situations and provides appropriate follow-up.
• Hires, trains, evaluates and supervises staff and student employees.

Minimum Qualifications

• Bachelor's degree in related field from an accredited institution, or bachelor's degree conferred prior to the start date.
• One year's relevant experience.
• Formal training in and experience with crisis intervention and conflict management.
• Ability to be available for extensive evening and weekend hours and responsibilities, including being on call for emergencies and training.
• Willingness to live on campus in a University residence hall.

Desired Qualifications Special Instructions to Applicants

• External applicants should use the WMU - Application.
• Internal applicants should use the WMU - Internal Application.

Additional Position Information

• Staff Compensation System pay grades and rates are available at: https://wmich.edu/hr/staffcompensation.
• Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, go to: https://www.wmich.edu/hr/enrollment-staff.

Physical requirements and working conditions

• Light work with some physical demands such as continuously lifting or moving materials less than 25 pounds but rarely moving more than 25 to 50 pounds.
• Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have a bachelor's degree in a related field from an accredited institution, or will you have a bachelor's degree conferred prior to the start date?

• Yes

• No

• • Do you have one year of relevant experience?

• Yes

• No

• • Do you have formal training and experience in crisis intervention and conflict management?

• Yes

• No

• • Are you willing and able be available for extensive evening and weekend hours and responsibilities, including being on call for emergencies and training?

• Yes

• No

• • Are you willing to live on campus in a University residence hall?

• Yes

• No

Documents Needed To Apply

Required Documents

• Cover Letter
• Resume
• List of References

Optional Documents

• Other