Reset Wellness Specialist (PT) | Brentwood

We are seeking a part-time Reset Wellness Specialist to join and contribute to an environment where a world-class team of brand ambassadors is empowered and supported to deliver market-leading engagement with each of our guests. The Reset Wellness Specialist will be responsible for working one-on-one with consumers, providing a unique educational experience within the wellness realm. In addition, our stores serve as a connection point for our current and future community, where we drive brand immersion, deliver impactful engagement, and build community.

Key Responsibilities:

• Administer client sessions using our suite of services and technologies
• Schedule client appointments, manage appointment confirmations, and proactively handle any cancellations
• Manage register, merchandise, and service transactions
• Help maintain high standards of retention, customer satisfaction and brand loyalty
• Ensure facility and equipment are clean, properly maintained, safe, and in working order
• Understand and use universal precautions when providing services
• Help manage incoming customer inquiries through email, chat, phone, social media, and internal POS/Scheduling software
• Assist with community outreach and events
• Perform all services based upon current licensure or certification and working precisely within scope of practice
• Maintain an unwavering focus on the end-to-end customer experience
• Assist in finding natural solutions for high-performance, recovery and enhancing beauty
• Provide expert guidance in the effective use of technologies, products and services - and can explain their benefits to clients with ease

Key Qualifications:

• 3+ years delivering services in a fitness or healthcare facility
• A current fitness certification, massage therapist license, esthetician license, or applicable university degree (i.e. Kinesiology, Exercise Science, Sports Medicine, ACSM, ACE, NASM, CSCS, etc.)
• CPR/AED Certification
• Ability to work any day/time of the week, no restrictions
• Ability to meet the physical requirements of the job including: standing for 8 hours, occasionally sitting, walking, kneeling, and reaching, lifting or moving up to 50 lbs.