The Reservations Supervisor is responsible for supervising Reservations agents ensuring they provide efficient and friendly service to all guests.
This is an In-Person position only.
Duties:
Supervise, direct, and coach all agents, providing them feedback, recommendations, and assistance.
Oversee the reservations team, ensuring excellent guest service by managing service difficulties and prioritizing guest needs.
Effectively communicate with guests, coworkers and management via email and profile notes.
Conduct interviews, train, and evaluate Reservation Agents.
Conduct one on one training with agents.
Assist with inputting reservations and monitoring and adjusting rates.
Qualifications:
Must be at least 18 years of age.
High School Diploma or G.E.D required.
Two or more years’ experience in front desk or reservations are preferred.
Experience in customer service, public relations and excellent communication skills preferred.
Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.
Ability to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication, and data input.
Must be able to communicate clearly and effectively in English.