What We Look For...
We are in search of a friendly, customer service oriented Reservations Coordinator who, through our phone support services and reservations systems, can provide quality guest service to our internal and external hotel guests.
The Key Responsibilities
- Meet and exceed guest and team member expectations by providing Legendary Service and team work
- Operating hotel switchboard, telephone program, two-way radios, hotel ordering system
- Greet all callers with a warm and sincere greeting
- Anticipate and recognize individual guest needs
- Pass on requests in a timely and accurate manner to appropriate colleagues
- Answer all incoming switchboard calls, greeting callers in the defined manner, directing calls to the appropriate guest room or hotel personnel
- Be aware of daily events, restaurant, entertainment and special events in hotel area
- Operate PBX as the main command center in the event of an emergency
- Update all reservations comments and alerts
- Assist the Front Desk with miscellaneous tasks such as but not limited to: filing, copying, word processing
Qualifications
- Previous front desk, reservations, and/or hospitality experience preferred
Be Bold. Apply Now.
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Job Posted by ApplicantPro