Join Vacatia and Deliver Exceptional Experiences for Owners & Guests
Concierge Specialist
Location: Fort Lauderdale, FL
Schedule: Hour of operations Monday - Friday 10:30 am - 6:30 pm
At Vacatia, we’re transforming the vacation ownership experience making it more transparent, service-driven, and owner-focused. As we continue to grow and support resorts across our expanding portfolio, we’re looking for a Concierge Specialist who is passionate about delivering exceptional service and strengthening owner relationships.
In this role, you’ll serve as a trusted resource for timeshare owners, helping them navigate their ownership experience with clarity and confidence. From answering questions about maintenance fees to supporting exchange memberships, you’ll play a key part in protecting the owner journey and elevating the Vacatia standard.
Why You’ll Love Working at Vacatia
- Build the Future: Be part of a modern hospitality company redefining the vacation ownership model.
- Impact That Matters: Your interactions directly shape owner satisfaction and long-term loyalty.
- Innovation at Scale: Work across integrated systems and departments to create seamless experiences.
- Autonomy and Ownership:Take initiative in resolving concerns while collaborating with leaders across resorts.
- Culture of Growth:Grow your skills in a company that values development, accountability, and performance.
Your Impact
- Answer inbound phone calls from timeshare owners, delivering prompt and professional service.
- Assist owners with questions regarding maintenance fees, real estate taxes, and ownership usage.
- Process maintenance fee and real estate tax payments.
- Create Intent-to-Deposit requests for home weeks with exchange networks such as RCI and Interval International.
- Confirm owner usage weeks and provide exchange identification numbers as needed.
- Make outbound calls for follow-up and resolution support.
- Respond promptly to owner emails and follow up on internal Buzz communications.
- Coordinate with the Equity Department to assist owners in becoming current on maintenance fees or mortgage balances.
- Escalate urgent issues or red flags to leadership as appropriate.
- Partner with Resort General Managers to resolve owner concerns related to their resort experience.
- Maintain accurate documentation and follow company protocols and compliance standards.
- Perform other duties as assigned.
What You Bring
- High School Diploma or equivalent work experience.
- Strong customer service background emphasizing professionalism, positivity, and strong people skills.
- Clear verbal communication and concise written skills.
- Ability to read and interpret contract documentation and follow company protocols.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Strong organizational skills with the ability to manage multiple priorities.
- Prompt, reliable, and solution-oriented demeanor.
- Ability to solve practical problems and navigate a variety of ownership scenarios.
Bilingual communication skills are a plus.
Tools & Systems You’ll Use
- Salesforce, Cloudbeds, Equiant, Vacatia.com, SPI, Max, Buzz, Jaguar, Email and Internet platforms, Completion of Security Awareness Training
Work Environment & Physical Requirements
- Office environment with moderate noise levels.
- Regularly required to sit, walk, push, pull, and reach with hands and arms.
- Frequent use of computers, telephones, printers, copiers, calculators, and related office equipment.
- May occasionally lift up to 15 pounds.
- Requires close vision and the ability to adjust focus.
Join Us
If you’re ready to be the trusted voice owners rely on and want to grow your career with a company redefining vacation ownership Vacatia is the place for you.
Join us and help create a better way to get away.