Communication Skills, Customer Support/Service, Presentation/Verbal Skills, Revenue Growth, Revenue Management, Sales, Sales Strategy, Up-Selling, Writing Skills
The Reservations Agent has additional duties and responsibilities, including:
- Providing excellent customer service to all guests
- Accurately inputting reservation information including rooming lists, internet, travel agency requests and sales department requests
- Accommodating special guest requests, insuring a high level of guest satisfaction
- Understanding the sales strategy of hotel, property, and revenue managements systems
- Processing rooming lists accurately as well as changes and cancellations for group bookings
- Preparing group guest lists prior to arrival
- Aggressively selling guest rooms to maximize room revenue using upselling and yield management technology
- Developing a keen knowledge of all resort features and amenities
The position requires previous customer service experience preferably in a luxury hotel or resort. Excellent telephone, verbal and written communication skills are necessary.
Wequassett Resort and Golf Club is an exquisite 27-acre waterfront resort on beautiful Pleasant Bay. We are known for our award-winning service culture with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, boating and sailing, four tennis courts, and championship golf.
Rate of Pay: $20 - $23 / hour
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EOS Hospitality Wequassett Employee LLC