Communication Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Interpersonal Skills, Lift/Move 20 Pounds, Multitasking, Organizational Skills, Physical Demands, Record Keeping, Restaurant, Revenue Growth, Telephone Skills, Vision Plan
- 401(k)
- Dental insurance
- Employee discounts
- Free food & snacks
- Opportunity for advancement
- Vision insurance
Position Overview
The Reservationist is the first point of contact for our guests and plays a key role in creating a seamless dining experience. This role is responsible for managing all incoming reservations, coordinating with the host team, and ensuring accuracy and professionalism in every interaction. The ideal candidate is friendly, detail-oriented, and able to thrive in a fast-paced, high-volume restaurant environment.
Key Responsibilities
- Answer and manage incoming calls, emails, and online reservation requests promptly and professionally.
- Accurately record reservations in the restaurant’s booking system, ensuring guest details and preferences are properly noted.
- Confirm, modify, and cancel reservations as needed, following restaurant policies.
- Communicate effectively with hosts/hostesses and management to optimize table seating and flow of service.
- Monitor reservation patterns, waitlists, and walk-ins to maximize occupancy and revenue.
- Handle special requests (celebrations, dietary restrictions, large parties) and relay information to service teams.
- Provide guests with accurate information about menus, hours, policies, promotions, and events.
- Anticipate and resolve guest concerns or scheduling conflicts with professionalism.
- Support the front-of-house team during peak hours as needed.
Qualifications
- Prior experience in a restaurant, hospitality, or customer service role preferred.
- Strong communication and interpersonal skills with a warm, welcoming phone manner.
- Excellent organizational skills with the ability to multitask in a busy environment.
- Familiarity with restaurant reservation software (e.g., OpenTable, Resy, SevenRooms) is a plus.
- Professional appearance and demeanor.
- Flexible schedule, including evenings, weekends, and holidays.
Physical Requirements
- Ability to remain seated and manage phones/computers for extended periods.
- Occasional light lifting (up to 20 lbs).
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ROOFTOP HOSPITALITY GROUP LLC