Reservationist

Key Responsibilities:

1. Manage incoming reservation requests via phone, email, and online platforms.
2. Process reservations accurately and in a timely manner using our reservation system.
3. Provide personalized assistance to quests by offering recommendations and answering inquiries about services, availability, and pricing.
4. Coordinate with other departments to ensure all client requests and preferences are met.
5. Maintain accurate records of reservations, cancellations, and modifications.
6. Follow up with quests to confirm reservations and provide necessary documentation.
7. Assist in resolving any issues or concerns related to reservations.
8. Stay updated on company policies, procedures, and offerings to provide accurate information to quests.
9. Collaborate with team members to optimize reservation processes and improve overall customer satisfaction.
10. Always uphold the company’s standards of professionalism and customer service excellence.

Qualifications:

1. High school diploma or equivalent; additional education or training in hospitality or a related field is preferred.
2. Proven experience in a customer service or hospitality role, preferably in reservations or bookings.
3. Excellent communication skills, both verbal and written.
4. Strong attention to detail and organizational skills.
5. Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
6. Proficiency in using reservation software or similar systems is a plus.
7. Strong problem-solving skills and the ability to remain calm under pressure.
8. Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

• 401K
• Health Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Employee Discount
• Referral Program

How to Apply: Interested candidates are encouraged to submit their resume and cover letter to careerdevelopment@brett-robinson.com. Please include "Reservation Specialist Application" in the subject line.

Brett Robinson is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.

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Revised Jan. 2024