Reservation Specialist
The hourly pay rate is $19-$22, based on the candidate's experience, skills, and qualifications
We are seeking a professional, detail-oriented Reservation Specialist to join our team. This position is responsible for coordinating dining reservation for restaurants, providing exceptional service to Members and guests, and ensuring a seamless reservation experience from initial booking through arrival.
The ideal candidate is personable, organized, and thrives in a fast-paced hospitality environment. They are committed to delivering outstanding customer service while maintaining accuracy and efficiency.
Key Responsibilities
- Answer phone calls, emails, and online reservation requests promptly and professionally.
- Manage dining reservations using the club's reservation systems.
- Assist Members with dining reservations, modifications, and cancellations.
- Maintain reservation waitlists and communicate availability updates.
- Create and manage floor plans for dining outlets and events.
- Coordinate seating requests and special accommodations with the Food & Beverage team.
- Ensure reservation records are accurate and up to date.
- Provide Members with information regarding club events, dining hours.
- Resolve Members inquiries and concerns with professionalism and courtesy.
- Collaborate with the Club Concierge, and Restaurant Managers to ensure a seamless member experience.
- Promote special events and other administrative duties as assigned.
Qualifications
- Previous experience in hospitality, customer service, concierge, or reservations preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- High level of professionalism and discretion.
- Proficient in Microsoft Office; experience with reservation software.
- Open Table systems experience is required.
- Ability to remain calm and efficient in a busy environment.
Preferred Qualities
- Passion for delivering exceptional customer service.
- Positive, friendly, and team-oriented attitude.
- Strong attention to detail.
- Excellent problem-solving and conflict-resolution skills.
- Ability to anticipate Members needs and exceed expectations.