What We NeedCorpay is currently looking to hire a Reservation Specialist within our Corporate Lodging Consultant division. This position falls under our lodging line of business and is located in Lexington, Kentucky. In this role, promptly provide reservations that adhere to a client's travel policy on requests generally containing 1-10 room nights. The Specialist follows up with clients frequently for outstanding requests. The Specialist processes messages from clients and other CLC employees efficiently and accurately. You will report directly to the operations manager and regularly collaborate with team leads.How We WorkAs a Reservation Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:Assigned workspace in Lexington, KY (ONSITE)Formal, hands‑on trainingSalary range $14 - $14.50 hourlyRole ResponsibilitiesManaging the completion of reservation requests that are generally 1-10 room nights to fulfill customer needs and ensure satisfactionReserving rooms that are consistent with the client guidelines concerning per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc.Responding to and completing requests for clients before established due timesUtilizing decision‑making skills to find hotel options that meet business financial goalsEntering requests and reservations accurately into the systemExhibiting and utilizing knowledge of the hotel industry and regional markets associated with clientsMeeting all client deadlinesResponding to clients by communicating quickly and accuratelyCalling and following up with clients on outstanding requests before arrival to complete requestsResolving all client and hotel issues regarding extensions, early departures, or other changes to a reservation dailyCollaborating and communicating with Account Management teams and Hotel Network Management to identify hotels frequented by clients and identify opportunities to provide clients with “in‑network” hotel optionsEffectively communicating with clients and hotels via phone and email, ensuring consistency with the CLC mission and delivering service so “every interaction adds value.”Consistently providing an unexpected level of service where even unspoken needs are met for our clients and guests.Communicating issues effectively and professionally with all CLC Clients and DepartmentsAttending all scheduled training, meetings, or other events as assigned by the supervisorRequesting night may flex up or down depending on business needsOther duties assigned as neededQualifications & SkillsDemonstrating the ability to work in a team environment and deliver superior service with a high degree of accuracyDemonstrating knowledge of Microsoft Word, Excel, and Outlook, and navigating the internetExcellent personal interaction, communication, and phone skills along with a high degree of initiative, individual responsibility, ownership, and commitment to providing the highest level of customer serviceMust be available for flexible schedulingMay require overtime as neededBenefits & PerksAutomatic enrollment into our 401(k) plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including major holidays, vacations, sick, personal, & volunteer timeEmployee discounts with major providers (i.e., wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizes#J-18808-Ljbffr