Research Technology Support Specialist

Summary:

Coordinate, establish, maintain, analyze, troubleshoot, and repair computer systems hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Establish procedures for supporting and maintaining user account information to include rights, security, and system groups. Troubleshoot and repair basic network problems. Familiar with setup and operation of current technology.Essential Duties and Responsibilities:

• Investigate, analyze and develop procedures to resolve hardware and associated software and communications problems on university computer system; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals while developing procedures to support said equipment.
• Provide advance hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts to include Macintosh software and Hardware.
• Evaluate existing computer systems hardware, and perform system upgrades; based on customer needs, customize and test computer systems, and resolve configuration conflicts and errors.
• Provide online support while establishing procedures to be used by technicians and analyst in their supporting of other staff, faculty and students.
• Research, analyze, and recommend appropriate computer hardware for customized computer configurations.
• Review, prioritize, and process problem reports; document the progress of projects.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Establish procedures for and coordinate asset management using current Help Desk System.
• May lead and/or guide the work of other staff or students engaged in similar functions.
• Establish procedures for analyst and technicians for troubleshooting and conducting, complex repairs and upgrades of computers and peripherals.
• Establish procedures to diagnose the nature and extent of computer problems.
• Social media administrator for the College of Agricultural, Life, and Natural Sciences
• Perform other duties as assigned.

Minimum Position Requirements (including years of experience, certifications, licenses, etc.):

• Bachelor's degree in Computer Science, Networking Technology, Engineering or related area
• At least three (3) years of directly related experience in the field or in a related area
• Assume administrative responsibilities for social media in the College of Agricultural, Life, and Natural Sciences.

Knowledge, Skills, and Abilities:

• Knowledge of a wide range of computer systems software, applications, hardware, and communications
• Knowledge of and provide procedures for advanced computer troubleshooting techniques
• Knowledge of customer service standards and procedures
• Records maintenance skills
• Ability to make administrative/procedural decisions and judgments
• Ability to simultaneously coordinate and guide multiple projects
• Must be able to troubleshoot basic network related problems.
• A wide degree of creativity and latitude