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REQ_260511323 Customer Engineer

WNC Corp

NJ

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JOB DETAILS
SKILLS
Analysis Skills, Automation, Broadband, Bug Tracking/Defect Management, Cable Modem, Carrier Certification, Communication Skills, Communications Equipment Maintenance, Computer Science, Content Delivery Network (CDN), Corporate Planning, Customer Satisfaction, Customer Support/Service, Data Over Cable Service Interface Specification (DOCSIS), Detail Oriented, Docker, Electrical Engineering, Equipment Maintenance/Repair, IPv4, Interpersonal Skills, Linux Operating System, Modems, Multicultural, Network Administration/Management, Network Configuration Management, Post-Sales, Problem Solving Skills, Product Development, Product Lifecycle, Product Support, Product Testing, Quality Assurance, Research & Development (R&D), Sales Support, Software Testing, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Telecommunications Industry, Test Automation, Test Plan/Schedule, Testing, Time Management, Unix Shell Programming, Video Streaming, Virtual Machine (VM), Wi-Fi, Willing to Travel, Wireless Communications, Wireless Products, Wireshark (Ethereal)
LOCATION
NJ
POSTED
30+ days ago

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Duties and responsibilities

  • Collaborate with R&D and QA team to design, optimize, test and launch DOCSIS Customer Premise Equipment (CPE)
  • Support product technical acceptance and certification
  • Operate, configure Cable Modem Termination Systems (CMTS), cable modems and related headend/edge equipment
  • Analyze and resolve complex DOCSIS related issues to reduce customer downtime
  • Understand about IPTV, video delivery systems, and CDN infrastructure
  • Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product.
  • Provide and improve automation test items request to improve efficiency and reduce human intervention time
  • Engaging with product group in L2 and L3 level problem escalation
  • Frequent vendors and customer meetings and visits for product feedback and future opportunities
  • Provide technical post-sales support to R&D team
  • Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
  • Adhere to bug tracking process per corporate product development lifecycle

Requirements and qualifications

  • BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience

  • Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus

  • Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required

  • Able to demonstrate scripting skills in shell, and batch scripts

  • Team players being able to adapt to multicultural environments

  • Willingness to learn and explore new technologies

  • Big plus with experience in wireless and wired telecommunication industry

  • Hands on testing with DOCSIS 3.1 and later

  • Hands on testing with Fiber

  • Hands on debugging with Video Streaming commercial devices

  • Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,…) and PAN

  • Hands on experience in commercial tools - network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,….

  • Knowledge and experience with carriers' certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.)

  • Willing and able to travel

  • Ability to work in a team as well as an individual contributor when necessary

  • Out of the box thinking. Critical thinker and problem-solving skills

  • Ability to provide alternative solutions to achieve goals in a dynamic environment

  • Analytical skills & attention to details

  • Ability to work under pressure and maintain deadlines

  • Good time-management skills

  • Great interpersonal and communication skills

Education

Bachelor

Work Experience

Language

Skills

Communication & Collaboration: Capable of effective communication and collaboration with clients and internal teams., Customer Service Orientation: Possesses strong customer service awareness and can enhance customer satisfaction., Learning & Adaptability: Continuously learning new technologies and able to quickly adapt to technological changes., Problem-Solving: Able to quickly identify and resolve technical issues, providing effective solutions., Technical Proficiency: Familiar with the installation, configuration, and maintenance of network communication equipment.

About the Company

W

WNC Corp