This remote Customer Service Representative role involves answering high-volume inbound calls to assist with ordering medical supplies, resolving order issues, and providing product and insurance information.
Training is conducted Monday-Friday, 8:00am-5:00pm EST, with a shift bid afterward to determine schedules, which may include any hours from 8am to 9pm EST and Saturday shifts.
Responsibilities include processing orders, managing customer inquiries, and ensuring compliance with policies, often acting as a "Universal Agent" across the order lifecycle.
Qualifications include a high school diploma or equivalent, 2-4 years of call center experience (healthcare preferred), strong communication skills, and the ability to handle high call volumes.
Work is fully remote, requiring a dedicated quiet environment and high-speed internet.
Compensation ranges from $15.75 to $18.50 per hour, with benefits such as health coverage, 401k, paid time off, and flexible spending accounts.
Application deadline is anticipated to be May 17, 2026.