This remote Customer Service Representative role involves answering high-volume inbound calls (~60-80 daily) to assist customers with ordering medical supplies, resolving issues, and providing product and order updates.
Training occurs Monday-Friday, 8:00am-5:00pm EST, with a shift bid afterward to determine schedules. Flexibility to work any hours between 8am-9pm EST, including Saturday, is required.
Key responsibilities include order processing, insurance explanation, problem resolution, and system navigation, acting as a "Universal Agent" throughout the order lifecycle.
Qualifications include a high school diploma or equivalent, 2-4 years call center experience (preferably healthcare-related), strong communication skills, and an ability to handle high call volumes professionally.
Remote work requires a dedicated, quiet environment with high-speed internet (minimum 25Mbps download, 10Mbps upload), hardwired connection, and camera use during training.
Benefits include medical, dental, vision, 401k, paid time off, and more. The position offers an estimated hourly range of $15.75-$18.50, with no bonus eligibility. Application closes 5/17/2026.