This remote Customer Service Representative role involves answering high-volume inbound calls (~60-80 daily) to process and manage orders for medical supplies, provide product and order status information, resolve issues, and handle customer inquiries with professionalism and empathy.
Training is scheduled Monday-Friday, 8:00am-5:00pm EST, with a shift bid afterward to determine flexible hours between 8am-9pm EST, including Saturdays. The role requires a dedicated quiet workspace with high-speed internet (minimum 25 Mbps download), and candidates must be open and flexible to work various shifts based on business needs.
Responsibilities include operating multiple systems, interpreting insurance details, managing special orders, and providing first-call resolution. Qualifications include high school diploma or equivalent, 2-4 years of call center experience (healthcare preferred), strong communication skills, and prior experience with order systems and remote work.
Offers benefits such as health coverage, 401k, paid time off, and wellness programs. Salary is estimated between $15.75-$18.50/hour, with an application deadline of 5/17/2026. The employer promotes diversity and equal opportunity in a supportive, inclusive environment.