Representative-Customer Service Telephone

Representative-Customer Service Telephone in Memphis, Tennessee, United States

Join our Talent Network

Skip to main content

Menu

• Search Jobs
• Talent Networks
• Recruitment Events
• Log-in
• Center for Career Development
• AHP Baptist Workforce Portal

Keyword, Job Title, skills

Enter a Location

Radius 5 miles 10 miles 25 miles 50 miles Radius Length

Loading job

Back to Search Results

Share this job: share to e-mail

Apply Now

Representative-Customer Service Telephone

Job ID: 41863

Job Category: Administrative Non Clinical Support

Work Type: Full Time

Work Schedule: Evenings

Department: Teleservices

Facility: BMH Memphis Hospital

Location: Memphis, TN

Overview

Job Summary

Triages 18 incoming lines through the PBX for multiple BMH facilities. Responsible for all code calls, disaster calls and intercom paging hospital wide. Performs other duties as assigned.

Job Responsibilities

Answers phones and greets customers using excellent guest relations techniques to promote positive image of organization, models appropriate techniques and behavior.

Answers telephones, prioritizing and directing calls to assure they reach appropriate areas.

Assists with processing documents by ensuring they comply with established policies and distributes documents to assure continuous workflow of the department.

Assist with training others on the console to assure coordination and consistency in operation of the department and organization.

Completes assigned goals.

Specifications

Experience

Minimum Required

• 1 year in customer service area that require data entry, telecommunications, application and customer interaction 1 year in Teleservices area. 1-year Multi-line/PBX environment

Preferred/Desired

• 3 years in customer service area that require data entry, telecommunications, application and customer interaction 3 years in Teleservices area. 3 years Multi-line/PBX environment

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Special Skills

Minimum Required

• Basic computer skills. Experience with office equipment, telephone systems and multiple computer applications. Excellent PBX skills.

Preferred/Desired

• Multiline PBX skills and advanced computer skills.

Share this job: share to e-mail

Similar Jobs

%}

Equal Opportunity

Baptist is an equal employment opportunity employer and prohibits discrimination based on an individual''s race, color, religion, national origin, pregnancy, sex, age, handicap, disability (physical, visual or mental), creed, marital and veteran status, genetic information or any other category protected by federal or state law, with respect to all aspects of the employment process, including recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Your Chance to Make a Difference Is Waiting

Join our Talent Network to receive updates on new and noteworthy happenings at Baptist.

• Home
• Contact Us
• Talent Networks
• Recruitment Events
• Center for Career Development
• Privacy Policy

Copyright 2021 Baptist Memorial Health Care Corporation. All Rights Reserved.