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Representative - Customer Service (Industrial)

WESCO

Kingsport, TN

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JOB DETAILS
SKILLS
Analysis Skills, Bill of Materials (BOM), Blueprints, Business-to-Business (B2B), Communication Skills, Computer Skills, Construction, Customer Relations, Customer Support/Service, Data Quality, Detail Oriented, Distribution Services, Documentation, Electricity, Fortune 500 Customers, High School Diploma, Interpersonal Skills, Logistics, Manufacturing, Materials Tracking, Microsoft Excel, Microsoft Word, Multitasking, Problem Solving Skills, Project Tracking, Project/Program Management, Resolve Customer Issues, Sales Support, Schematics, Spreadsheets, Supply Chain
LOCATION
Kingsport, TN
POSTED
16 days ago
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed (including support for industrial and electrical customer projects involving material identification, sourcing, and Bill of Materials (BOM) development).


Responsibilities:


+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints (including support for industrial and electrical customer projects).

+ Process payments for cash account customers.

+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary (including assisting with material identification, product research, sourcing activities, and Bill of Materials (BOM) support).

+ Back-up support to sales counter with walk in and telephone inquiries and assist with customer project documentation, blueprints, schematics, and material requests as needed.


Qualifications:


+ High School Degree or Equivalent required

+ Associates’ Degree (U.S.)/College Diploma (Canada) preferred

+ 2-4 years of relevant experience (industrial, manufacturing, electrical construction, electrical distribution, material sourcing, or related industry experience preferred).

+ Solid interpersonal skills that allow one to work effectively in a diverse working environment

+ Able to effectively communicate both verbally and in writing

+ Able to work well under pressure

+ Strong attention to detail (including the ability to manage multiple projects, track material requests, and maintain accurate project information).

+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

+ Computer literate, including effective working skills of MS Word, Excel, and e-mail (intermediate Excel skills and experience working with spreadsheets, Bills of Materials (BOMs), blueprints, schematics, and material sourcing activities preferred).


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At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. ​


Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive. ​


Learn more about Working at Wesco here (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html) and apply online today!​


Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.​


_Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.​_


_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._


_This posting is for a current, active vacancy intended for immediate hire._

About the Company

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WESCO