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Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish - CA ONLY

Molina Healthcare

Long Beach, CA

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JOB DETAILS
SALARY
$20.25–$30.39 Per Hour
SKILLS
Administrative Skills, Communication Skills, Compensation and Benefits, Detail Oriented, Documentation, English Language, Healthcare, Healthcare Administration, Medical Office Administration, Multilingual, Organizational Skills, Patient Care, Presentation/Verbal Skills, Schedule Development, Scripting (Scripting Languages), Spanish Language, Writing Skills
LOCATION
Long Beach, CA
POSTED
Today

Job Description

Please note the required shifts are Mon - Fri 10:00 AM– 7:00 PM or Tues - Sat 7:00AM - 4:00PM Pacific Time Zone.
 

Job Summary

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance.  Adheres to member interaction departmental standards, call quality, and documentation requirements.

 

Job Duties

  • Schedules high-quality member appointments daily to meet departmental goals. 
  • Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
  • Provides basic support and guidance to members with empathy and professionalism.
  • Participates in ongoing training sessions to enhance service quality and knowledge.

 

Job Qualifications

REQUIRED QUALIFICATIONS:

  • At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.  
  • High attention to detail and ability to follow member interaction scripting.
  • Flexible and adaptive to changing priorities and workflows.
  • Compassionate and service oriented.
  • Bilingual (English and at least one additional language, as required).
  • Strong verbal and written communication skills.

PREFERRED QUALIFICATIONS:

  • Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.
     

 

 

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $20.25 - $30.39 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

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About the Company

M

Molina Healthcare