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Reports and Data Analyst

MMC Group

Folsom, CA

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JOB DETAILS
SKILLS
Analysis Skills, Best Practices, Business Analysis, Business Intelligence, Business Intelligence Software, Business Process Management, Calendar Management, Call Center Evaluation, Call Center Operations, Communication Skills, Customer Experience, Data Analysis, Data Modeling, Detail Oriented, Documentation, Documentation Plan, Economics, Finance, Forecasting, Industrial Engineering, Industrial Management, Information Science, Mathematics, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Operational Audit, Operations, Operations Research, People Management, Persuasion Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Quantitative Analysis, Query Analysis, Requirements Management, Requirements Validation/Verification, Root Cause Analysis, Software Development, Statistics, Team Player, Test Plan/Schedule, Testing, Time Management, Training/Teaching, Writing Skills
LOCATION
Folsom, CA
POSTED
11 days ago
Position Overview:
The position will be responsible for translating business needs into reporting requirements, and interfacing with project staff to ensure successful delivery of operational and client reporting. The position will directly support the implementation and improvement of BPM best practices for call center and operational functions in actual projects. He/she will provide analysis and interpretation of business data, ultimately resulting in independently developed assessments and recommendations. This position will implement best practices and tools for data analysis through collaboration with the Standardized Operations and Analytics organization. The analyst will ensure a positive end-consumer experience for all delivered reports and operate in a collaborative environment interacting with process owners as well as application/BI developers and IT staff.
 
Job Responsibilities:
  • Develop expert knowledge of daily operations and collaborate with project staff to evaluate current reports and design and build new reports.
  • Maintain reports documentation for assigned systems and/or projects. Develop and document test plans, new procedures, training, and communications for end-users. Develop and provide training to end-users on BI applications software.
  • Provide guidance, background information, and assistance to management and other staff on the analysis and interpretation of process performance data represented in reports and other contact center data.
  • Support data analytics through the monitoring and analyses of forecasts for call center and operational functions.
  • Facilitate discussion among process stakeholders (both technical and non-technical) in order to elicit, analyze, communicate (both written and verbally) and validate report requirements.
  • Interprets requirements and translates them into data requirements. Demonstrates an understanding of data modeling (relationships, data types, tables, etc.) and analytics concepts (queries, reporting, and association of data sources).
  • Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the effective use of reports and operational data.
  • Provide assistance and information to users, IT staff, and general management on issues such as planning, scheduling, and using reporting system production capabilities.
  • Write summaries and presentations often requiring clear and persuasive explanation of reports and data to a non-technical audience.
  • Perform other duties as assigned.


Education and Experience:
  • Bachelor's degree in a technology related field, e.g., Mathematics, Statistics, Industrial Engineering, Management Information Sciences or Operations Research, or Finance/Economics or equivalent experience.
  • Proficient in Microsoft Office tools including MS Project, Word, Excel, and PowerPoint.
  • 2+ years’ experience successful use of analytic thinking, applying methods to determine root cause/solve problems. Must have a demonstrated ability to interrogate data with the ability to communicate analysis findings to a technical and non-technical audience.        
  • 2+ year’s successful application of process driven analysis skills and requirements elicitation.
  • SQL (basic skills required, advanced preferred)               
  • Excellent analytical & quantitative skills, statistical knowledge a plus        
  • Demonstrated ability to work independently with minimal direction and also in a collaborative team setting                       
  • Strong communication skills (written & verbal) and ability to interact with all levels of the organization   
  • Strong critical thinking skills and attention to detail.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Flexible and willing to undertake a wide variety of challenging tasks.

About the Company

M

MMC Group