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Repairs Coordinator

Caliber Sales Engineering

Tamarac, FL

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JOB DETAILS
SKILLS
AS 9100, Aerospace and Defense, Analysis Skills, Asset Management, Aviation Industry, Communication Skills, Continuous Improvement, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Discrepancy Report, Documentation, Electronics, Federal Aviation Administration (FAA), Government, Health Insurance, ISO (International Organization for Standardization), ISO 9001, Interpersonal Skills, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Military, Multitasking, OEM (Original Equipment Manufacturer), OpenHire, Order Management, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Purchasing/Procurement, Quality Control, Record Keeping, Regulations, Regulatory Compliance, Repair Orders, Sales, Sales Management, Sales/Support Engineering (SE), Small Business, Systems Administration/Management, Team Player, Testing, Time Management, Total Cost of Ownership, Trade Show Management, Vehicle Fleets, Vendor/Supplier Evaluation, Vendor/Supplier Management, Vendor/Supplier Relations, Vendor/Supplier Selection, Vision Plan, Warehousing, Writing Skills
LOCATION
Tamarac, FL
POSTED
1 day ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance


Export Management Company and Manufacturing/Repair facility in the Aviation, Marine,and Defense Electronics Industry working globally to support both the US Government as well as
Foreign Government Agencies.
35 years in Business
Located in Sunrise, Florida

Full time position/ Repairs Coordinator open for immediate hire

Reports to: Sales Manager

Purpose: The Repairs Coordinator is responsible for managing the repair process from unit receipt through evaluation, repair execution, shipment, and closeout. This role coordinates with Sales, Warehouse, Quality, and approved Sources of Repair (SORs) to ensure repair activities are properly documented, tracked, expedited, and completed in accordance with customer requirements, internal procedures, and quality/compliance standards. The Repairs Coordinator is responsible for maintaining accurate records in Quantum, the Image Module, and applicable tracking tools, while ensuring timely follow-up on TTI authorizations, repair approvals, vendor status, certifications, and final delivery.

Job Description

• Manage all aspects of repair and return orders from unit receipt through evaluation, repair execution, shipment, and final delivery.
• Coordinate receipt of units, verify receiving documentation (PN/SN, condition), and ensure all records are uploaded to the Quantum Image Module.
• Select repair vendors from approved vendor pool for all component repairs utilizing current data reflective of vendor capabilities, TAT, and cost.
• Open Sales Orders and Repair Orders, and Track the status of all repairs.
• Expedite repairs, coordinate shipments, and minimize company costs.
• When necessary, assist in procuring replacement components to complete repair of assets.
• Track all assets currently being repaired. Update customers on status of all repairs on a bi-weekly basis and actively manage vendors to preclude late deliveries.
• Run weekly Repair Status Update meetings.
• Continuously research and evaluate new sources of repair, and established sources of repair developing new capabilities.
• Ensure all work products complies with Quality Control Guidelines and ISO including obtaining Vendor Surveys and Certificates from new SOR.
• Conducts on-site inspections /visits to Repair Stations as needed to correct performance.
• Attends repair management related Trade Shows to strengthen vendor relationships.
• Assist in other projects or tasks as needed.
• Responsible for all SDR (Supplier Discrepancy Reports) and warranty claims, including investigation, vendor coordination, documentation, and resolution in accordance with company procedures.
• Ensure all repair documentation, communications, and records are properly maintained and continuously updated in the Quantum Image Module.
• Coordinate and track TTI (Teardown, Test & Inspection) requests and repair approvals, ensuring all required authorizations are received prior to proceeding.
• Maintain accurate and up-to-date status of all repair orders in Quantum and applicable tracking tools throughout the full repair lifecycle.
• Escalate vendor delays, documentation issues, or contractual discrepancies to the Sales Manager as required.
• Coordinate repair evaluation results with Sales and ensure complete and accurate handoff for customer quotation and approval.

Qualifications
• Experience with Quantum Software is highly preferred.
• Experience in repair station vendor order management required.
• Familiar with FAA repair regulations and basic knowledge of Part 145 terms.
• Ability to communicate and understand basic technical information with Sources of Repair.
• Practical analytical and problem-solving skills required.
• Strong and engaging interpersonal communication skills, both verbal and written
• High attention to detail
• Ability to thrive in a fast-paced environment.
• Ability to multi-task and display good time management.
• Must be highly proficient in Microsoft Office, including Outlook, Word, Excel
• Must display Cultural Sensitivity and work as a team.
Salary and Compensation:
• Competitive Salary commensurate depending on experience.
• 401K plus company match
• Paid Holidays and Vacation (PTO)
• Health Insurance (Health, Dental and Vision)

The job duties, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.

Our company conducts a thorough reference/background check and drug screening on prospective employees. Employment with our organization is contingent upon successful completion of these background and drug screenings. This position is subject to Drug and Alcohol-Free Workplace Policy. This position requires pre-employment testing, post-accident testing, random testing, reasonable suspicion testing and follow-up testing.

Caliber Sales Engineering is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Caliber's History

Caliber Sales Engineering is a woman Owned Small Business founded in 1987. CSE was established as an export management company located in South Florida, USA. For more than 30 years Caliber Sales Engineering has grown significantly and provided support to both US and international end users with spares, repairs, system upgrades, onsite management, manpower, and other services. We have provided our services to both commercial and military clients.

CSE has long established relationships with OEMs, manufacturers, and aftermarket repair facilities located in the US and globally to support our clients. With offices both in the US and in the Middle East we understand how to remain relevant in a constantly changing global environment.

Over the last few years CSE has continued to develop and grow our in-house manufacturing and repair capabilities to include Form Fit & Function, upgrade, and the refurbishment focusing on military components. In addition, CSE has expanded capabilities to include the design and manufacture of power storage solutions.

Caliber Sales Engineering is ISO 9001:2015 Registered, AS9100D & AS9120B Compliant and TRACE certified, we understand how important quality is and strive for continuous improvement

Celebrating over 38 years in business!Our mission is to offer quality products and services at competitive prices with on-time scheduled deliveries

What distinguishes Caliber is our proven track record of achieving customer satisfaction through exceeding contract excellence by engaging with our customer and providing creative and innovative solutions and reducing our clients total cost of ownership, resulting in increased fleet and operational readiness.

About the Company

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Caliber Sales Engineering