Communication Skills, Conflict Resolution, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Driver's License, Employee Benefits, Equipment Maintenance/Repair, High School Diploma, Interpersonal Skills, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Order Picking/Packing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Product Demonstration, Product Support, Resolve Customer Issues, Sales, Sales Support, Team Player, Time Management, Writing Skills
ComSonics is seeking a highly motivated and customer-oriented Repair Services Sales Representative to join our team. In this role, you will be responsible for making in person calls on cable systems within a multi-state territory where you will meet with customers to promote the sale of ComSonics' equipment repair services as well as pick up and ship equipment for repair.
Key Responsibilities:
- Plan and manage efficient travel routes to maximize customer engagement
- Pick up, package, and ship equipment to designated repair facilities (minimum every two days)
- Accurately complete and distribute all required service and shipping documentation
- Handle and document customer complaints and ensure timely communication internally
- Provide product demonstrations in support of sales efforts when needed
- Communicate regularly with internal teams
- Handle customer inquiries and resolve customer complaints professionally and efficiently.
- Build and maintain strong customer relationships through excellent communication and follow-up.
Qualifications:
- High School Diploma or GED required. Associate's degree preferred.
- One year of sales related experience preferably in the cable industry.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong customer service orientation with a focus on customer satisfaction.
- Excellent problem-solving and conflict resolution skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Must possess a valid driver's license and maintain an acceptable driving record.
What We Offer:
- Employee Ownership - We are one of the oldest ESOP companies in the U.S.
- One of the biggest benefits of working at an ESOP company is the sense of ownership. Employees are not just workers; they are shareholders. This creates a sense of pride in the company's success and a stronger connection to the organization. When the company does well, employees can directly benefit through the value of their shares.
- Opportunities for career growth in a dynamic and innovative environment
- Comprehensive Health Coverage
- Wellness Support
- Paid Time Off
ComSonics is an Equal Opportunity Employer. Qualified candidates will be considered without regard to legally protected characteristics.
In accordance with the Americans with Disabilities Act (ADA), if you require a reasonable accommodation to participate in the application or interview process, please contact Human Resources at (540) 442-3042. We will be glad to assist you.